Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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VIGNESH V N

Hyderabad

Summary

I am an experienced Catalog Content, Quality, and Reporting Analyst with 4+ years of dedicated service, specializing in e-commerce. Proficient in advanced Excel, I excel in data analysis, interpretation, and play a crucial role in data cleaning and transformation to ensure accuracy and reliability. My expertise also includes crafting impactful WBR reports for strategic decision-making. My strengths lie in workflow management, task assignment, and ensuring SLA compliance. As a detail-oriented and adaptable professional, I bring excellent communication and analytic skills to every project.

Overview

5
5
years of professional experience

Work History

Catalog Specialist

Reliance JioMart
06.2022 - Current
  • Proficiently sourced and refined data from various channels, culminating in the creation of precise Weekly Business Review (WBR) reports. These reports effectively showcased key performance indicators (KPIs), empowering strategic decision-making processes.
  • Collaborated with cross-functional teams to develop data-driven WBR reports,showcasing key performance indicators (KPIs) and actionable insights, which played a crucial role in driving strategic decisions and achieving business objectives.
  • Skillfully managed the workflow for the team, with a primary focus on task assignment and coordination among team members, ensuring the timely completion of assignments in line with Service Level Agreements (SLAs).
  • Acted as the main point of contact between the team and stakeholders,fostering clear and efficient communication, gathering requirements, and addressing any SLA-related concerns to optimize workflow and ensure timely deliverables.
  • Efficient Ticket Triage: Implement a robust ticket triage process to quickly assess the nature and urgency of seller query tickets. Assign appropriate priority levels to ensure that high-priority tickets are given immediate attention, reducing the chances of escalation.

Catalog Associate

Amazon
05.2019 - 06.2022
  • Generate and compile weekly reports, analyzing data from various sources to identify trends, patterns, and anomalies.
  • Served as a member of the Amazon Singapore launch team and performed various bootstrap activities.
  • Conducted comprehensive quality control checks on product listings to ensure accuracy, consistency, and adherence to content guidelines
  • Handled New item setup and various catalog enrichment tasks (IDQ, Refinements, Catalog completeness, Promotion campaigns)
  • Handled US, UK, AU, SG and IN marketplaces for amazon.

Education

BE - Mechanical Engineering

Karpagam Institute of Technology
Coimbatore, India

Skills

  • Excel Reporting
  • Advanced Excel
  • Data Analysis
  • ETL
  • Power Bi
  • Problem-solving
  • Analytical Skills
  • Time Management
  • Team Player
  • Content Management
  • Team Management

Accomplishments

  • Customer Champion Award, Reliance JioMart
  • Calmer of the Storms Award, Reliance JioMart
  • Super Squad, Reliance JioMart
  • First Among Equals Award (3 times), Amazon
  • Customer Obsession Award, Amazon

Timeline

Catalog Specialist

Reliance JioMart
06.2022 - Current

Catalog Associate

Amazon
05.2019 - 06.2022

BE - Mechanical Engineering

Karpagam Institute of Technology

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