Shruthi Pasham
Hyderabad
Summary
Experienced Catalog Specialist skilled in Operations Management, well- versed in gathering, organizing modeling and labeling data. Proficient at developing, forecasts, and reporting on relevant trends to facilitate strategic planning. Strong desire to make a positive impact on business operations. Having Analytical, Interpersonal, and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Catalog Specialist
Amazon
2021.03 - Current
- Responsible for analyzing and enhancing business operations, allocation of work, and solving process-related issues.
- Providing innovative ideas for automating the process
- Reviewed and Labeled data for accuracy and consistency, providing feedback and making necessary adjustments.
- Managed and coordinated data labeling projects, ensuring timely completion and adherence to quality standards.
- Achieving the KPIs of 120% productivity and 100% Quality.
- Utilized various labeling tools to annotate and classify large datasets in search operations at Amazon
- Receiving inputs, collating data, and sending it to stakeholders
- Communicate client's business requirements by constructing easy-to-understand data and process models.
- Responsible for day-to-day project coordination, planning, and implementation. Track and report progress (WBR/MBR) on key metrics specific to the functional area.
- Responsible for Business Continuity Planning based on business and systems impact and stakeholder management.
- Mentoring, monitoring, and Training employees in maintaining performance metrics.
- Part of the internal audit team ensuring Risk-Quality compliance with the activities carried out by various team members using the Manual Audit Tool.
- Assisted team members with troubleshooting technical issues related to the catalog system.
Quality Assurance Analyst
Wipro Limited
2018.06 - 2021.02
- Checking the quality metrics of the team and analyzing their performance and quality.
- Conducted case studies and one-on-one sessions with the associates.
- Understanding the importance of client requirements and providing support according to the requirement
- Monitoring the policy drawback sheets, and preparing the metrics.
- Successfully managed the team and the process quality, as per the client's expectations. Root cause analysis of the reviewers for those whose quality is dipping.
- Involved in reviewing different formats and helped to run campaigns worldwide. Labeling ads of different formats and policies with good quality.
Education
B.Tech -
Jawaharlal Nehru Technological University
Hyderabad2016
Skills
- Microsoft Excel
- Program Management
- Stakeholder Management
- SQL
- Operational Improvements
- Data management expertise
- Product categorization
Certification
- Lean Six Sigma White Belt Certified (LSSWB) | Management and Strategy Institute
- SQL Introductory Course | Solo Learn
Timeline
Catalog Specialist
Amazon
2021.03 - Current
Quality Assurance Analyst
Wipro Limited
2018.06 - 2021.02
B.Tech -
Jawaharlal Nehru Technological University
- Lean Six Sigma White Belt Certified (LSSWB) | Management and Strategy Institute
- SQL Introductory Course | Solo Learn
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