Cheryl Saldanha
Hyderabad
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy
Overview
10
10
years of professional experience
Work History
Sr. Associate
Global University Systems
02.2021 - Current
- Mentored and supported new team members, maintaining culture of collaboration.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Responded to customers questions and request in a prompt and efficient manner.
Sr. Travel Advisor
TELETEXT INDIA PVT LTD
04.2017 - 02.2021
- Supported customers with their holiday decisions and assisted them in booking their flights,transfers and Hotels.
- Ensured the booking were done within the budget of the customer, ensuring that their holiday would be memorable and they would repeat booking their next holiday from teletext.
- Provided support to the new hires, sharing best practices besides do's and dont's.
- Was among the top 3 best performers for the past 2 years for Holiday season incentive program.
Associate
TECH MAHINDRA
11.2013 - 04.2016
- Managed call flow and responded to technical needs of customers in a clear, courteous and straightforward manner.
- Demonstrated professionalism and courtesy with customers at all times.
- Identified and solved technical issues with a variety of diagnostic tools.
- Set schedules and followed up with clients to ensure optimal customer satisfaction.
- Activated accounts for customers interested in new services. Researched, troubleshot and resolved complex problems independently.
- Worked closely with team members to meet or exceed all customer service requirements.
- Used ticketing system to manage and process actions taken.
- Built and provided basic end user troubleshooting and desktop support on Windows and Mac Systems.
- Provided floor support for the new associates. Ensured that they were able to handle their responsibilities independently in 3 weeks.
Education
M.C.A - Computer And Information Sciences
G.H.RAISONI OF INFORMATION TECNOLOGY
Nagpur06.2013
Bachelor of Science - Computer And Information Sciences
SARDAR MAHAVIDHYALAYA
Chandpur, India06.2009
Skills
- Performance Monitoring
- Training and Mentoring
- Work Estimates
- Strategic planning
- Customer Service
- Sales Expertise
Timeline
Sr. Associate
Global University Systems
02.2021 - Current
Sr. Travel Advisor
TELETEXT INDIA PVT LTD
04.2017 - 02.2021
Associate
TECH MAHINDRA
11.2013 - 04.2016
M.C.A - Computer And Information Sciences
G.H.RAISONI OF INFORMATION TECNOLOGY
Bachelor of Science - Computer And Information Sciences
SARDAR MAHAVIDHYALAYA
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