Chandra Sekhar Pydi Raju Boni

• Expert-level administration, configuration, and support of Atlassian Jira, Confluence, Bitbucket.
• Proficient in Jira Software Services and Confluence implementation, workflow design, and automation.
• Experience with Atlassian Data Center architecture, scalability, and high availability. Also skilled in Atlassian Cloud migrations.
• User management, permissions, and security configurations in Atlassian products.
• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Evaluated customer needs and feedback to drive product and service improvements.
• Streamlined project delivery processes, reducing completion times significantly.
• Facilitated workshops for professional development of junior staff members.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Increased efficiency by automating routine tasks with software solutions.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.

Integrated Jira with Git/Github and Bamboo for source code repositories and building purpose.
• Documentation for Jira projects analysis - Plugin Space, Pages. MC information, Webhooks, Integration, Attachment, Problem, Type of Problem, Custom Fields, Workflow, and Screen.
• Workflows and workflow scheme analysis like making a common Master workflow that has mostly used statuses in the project and mapping this Master workflow to 750+ projects using Script Runner.
• Configuration changes like Permission scheme, Notification scheme and Priority schemes have been mapped to the projects using Script Runner. Batched the migration projects according to their activity and issue count for the migration process.
• Used POSTMAN for REST API calls to associate new Issue type scheme to the migration projects.
• For Service management projects, we exported the projects issue dividing them into batches using jql queries and imported in the target system using External system import option and mapped the custom and system fields according to the projects data and using a saved configuration file.
• Communicated with the tools vendors and Jira vendor for the migration process steps.
• Communicated CMJ(Configuration Manager for Jira) vendor, which used as tool for migration, for troubleshooting with the errors/issues occurred during the migration process. For project like having huge attachments, we migrated data using CMJ and attachments using curl and stored the attachments.

• Setup JIRA for project management.
• Managing users and groups permission.
• Creation of Spaces, Pages, Child pages, Templates in Confluence.
• Performed Import and Export operations in Confluence.
• Helping Scrum master across the company to customize JIRA for their requirements.
• Work closely with stakeholders to successfully complete projects.
• Serve as a technical advisor and the primary implementer for new capabilities in JIRA.
• Create team specific agile process flow in JIRA to move tasks from one activity to another.
• Created customized Dashboards for teams.
• Prepared projects, dashboards, reports for all JIRA related services.
• Provide support for the application including troubleshooting, performance tuning.
• Integrating JIRA with Confluence, Bitbucket.
• Provide project level and plan based permissions.
• Integrated Jira with Git/Github and Bamboo for source code repositories and building purposes.
• Implemented CI and CD using Bamboo with build tools like ANT/MAVEN using Linux platform.
• Configured Jira Service Management portals, including setting up service desks, customer portals, and request types to streamline service delivery.
• Created and managed organizations in Jira Service Management to group customers for efficient SLA tracking and reporting.
• Customized queues and request types to align with ITSM practices, ensuring effective management of incidents, changes, and problems.
• Designed and implemented workflows for ITIL processes such as Incident Management, Change Management, Problem Management, and Service Request Management using Jira Service Management.
• Integrated SLAs into JSM for proactive tracking and timely resolution of requests, ensuring compliance with ITIL standards.
• Developed and customized customer portals to improve user experience and make service desk access more intuitive.
• Integrated Jira Service Management with Confluence for knowledge base access and self-service solutions.
• Automated repetitive service desk tasks using Jira automation rules, including ticket triage, assignment, and escalation.