Summary
Overview
Work History
Education
Skills
Timeline
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Prathyusha Damarla

Associate
Hyderabad

Summary

Associate at Cognizant Technology Solutions with over 2 years of hands-on experience in Pega application development, production support, and system optimization. Certified Pega Senior System Architect (CSSA) and System Architect (CSA) with a strong background in managing applications, resolving critical production issues, and enhancing application stability. Recognized for improving system performance through proactive monitoring, root cause analysis. Demonstrates excellent collaboration, time management, and communication skills, contributing to cross-functional team success and elevated customer satisfaction.

Overview

3
3
years of professional experience

Work History

Associate

Cognizant Technologies Solutions
Hyderabad
11.2022 - Current
  • Managed end-to-end production support for Pega-based policy and document management systems.
  • Resolved incidents through root cause analysis, performance tuning, and proactive monitoring.
  • Handled Pega application deployments, rule versions, and hotfixes, adhering to best practices.
  • Leveraged Clipboard, Tracer, and Performance Analyzer tools for debugging and optimizations.
  • Ensured compliance and audit readiness through secure production handling.
  • Coordinated with cross-functional teams to streamline workflows and reduce system downtime.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Delivered critical support for compliance and audit processes in live environments.

EPS PEGA Intern

Cognizant Techonology Solutions
Hyderabad
03.2022 - 10.2022
  • Assisted in the development of workflow automation using Pega Rules, SLA, and Routing.
  • Conducted UI development, integration with Data Pages, and basic performance testing.
  • Debugged rule issues using Clipboard and Tracer tools.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

Education

Bachelor of Science - Computer Science And Engineering

Gudlavalleru Engineering College
Gudivada, India
05-2022

Skills

Pega: UI Rules, Flow & Activities, SLA, Routing, Decisioning, Validation, Reports, Connectors, Data Pages, Local Actions, Deployment

MS office

Computer skills

Problem-solving abilities

Time management

Management support

Customer service

Issue resolution

Production support

Business process management

Client communication

Timeline

Associate

Cognizant Technologies Solutions
11.2022 - Current

EPS PEGA Intern

Cognizant Techonology Solutions
03.2022 - 10.2022

Bachelor of Science - Computer Science And Engineering

Gudlavalleru Engineering College

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Prathyusha DamarlaAssociate