Yepuri Pavithra
Amazon - Quality Specialist
Hyderabad
Summary
As quality professional with focus on delivering high standards, Innovative at optimizing business processes to ensure growth and success. Experienced with analyzing internal workflow process to identify areas of enhancement, developing and implementing business development plans, and assessing business requirements and expertise in quality management systems and root cause analysis, with reliable and results-oriented approach.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Quality Specialist
Amazon
08.2021 - 05.2025
- Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions
- Identify patterns emerging in the audits and contribute to process/program improvements
- Provide timely response to stakeholders on related tasks as per SOP and SLA
- Escalated issues to relevant teams systematically as per defined processes.
- Maintained accurate daily work records using trackers and workflow tools.
- Systematically escalate problems to the relevant owners/ teams according to predetermined process
- Maintain records of day to day work by updating trackers or workflow tools
- Meet business metrics and goals i.e.SLA, productivity, quality and utilization benchmarks
- Understand performance metrics for driving business goals
- Work in a collaborative environment and contribute to the growth of the respective team/program
- Problem-Solving Skills: Ability to identify and resolve quality-related problems.
- Communication Skills: Ability to communicate effectively, both verbally and in writing.
- Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
- Quality Control: Conducting inspections, tests, and audits to verify compliance with quality standards and regulations.
Education
B. Tech - EEE
Malla Reddy Engineering And Management Science
Intermediate - MPC
Sri Chaitanya Junior College
SSC - undefined
New Cambridge Grammar High School
Skills
- MS Office
- Quality improvement
- Team management
- Auditing
- Quality metrics
- Corrective actions
- Quality management systems
- Measurement system analysis
- Documentation control
- Customer satisfaction
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge. I'm confident of my ability to work in a team.
Timeline
Quality Specialist
Amazon
08.2021 - 05.2025
Intermediate - MPC
Sri Chaitanya Junior College
SSC - undefined
New Cambridge Grammar High School
B. Tech - EEE
Malla Reddy Engineering And Management Science
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