Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Yasmin Dhawan

Sales & Academic Trainer
Hyderabad

Overview

8
8
years of professional experience
1
1
Certification
2
2
Languages

Work History

Sales Trainer

White Hat jr
1 2020 - Current
  • Responsible for Induction & Classroom training of new Hires for the international and domestic process every week
  • (B2B & B2C)
  • Delivering Process, Product & Soft Skills Trainings virtually & face to Face
  • Training sales cohort’s for newly launched products & scaled the team to 200+ headcount and replicated the same across all geographies
  • Content Creating/ Reviewing Session plan, Preparing and Updating updating the training Modules as per the requirement
  • Help them learn the sales pitch and product demonstration techniques
  • Covering core areas like skill development, core competencies required for successful sales, and other soft skills & etiquette
  • Conduct regular review of all sales Manager's performance and organize training sessions for under performers
  • Work Closely with Audit/Quality Team on Training needs to improve performance of bottom Performers
  • Conduct elaborated and Interactive training sessions for new hires in the sales team &Prepare hard copy training materials such as module summaries, videos, and presentations
  • Coordinate with the Product team to build the Process for Training that allows our Sales Managers to seamlessly connect with Parents and deliver convincing, high-quality conversations
  • Identifying performance gaps and working with VP’s to develop and implement appropriate training to improve the performance of Sales Managers
  • Track and Analyzing learning curriculum effectiveness through various evaluation techniques, including the evaluation of individual performances
  • Analyzing audit reports & provide suitable training across the live floor to boost conversions
  • Doing call audits, attending buddy-ups, and content creation as a part of non-batch activities
  • Develop training methods and material & Maintain and update all training material
  • Design effective and efficient training plans & Deliver customized training sessions for every individual
  • Plan and develop sales training modules to meet the business needs of an organization
  • Implementation and revision of the training programs
  • Prepare training-related reports and maintain trainees' dashboard
  • Track the progress of the training and maintaining learners' records
  • Good Knowledge and skills in areas such as mentoring; classroom management; alignment of curriculum and instruction; peer coaching
  • Conducting One-on-One for the candidates who are facing challenges in reaching sales targets
  • Involving in different projects as per the BU requirements
  • Identify needs for training and conducting regular training sessions for new joiners as well as team members

Sales & Academic Trainer

Next Education India Pvt Ltd
09.2022 - Current
  • Conducting workshops, Demos and training sessions for the school’s HOD and Teachers.
  • Working closely with sales managers and other cross-functional teams, such as marketing, customer success, and product development, to align training efforts with broader business objectives and support the achievement of sales targets.
  • Providing ongoing support to sales managers by addressing their questions, concerns, and challenges related to sales techniques, product positioning, and customer interactions.
  • Provide ongoing coaching, feedback, and support to sales representatives, helping them refine their sales approach, overcome objections, and achieve their targets.
  • Assess the effectiveness of training programs through feedback surveys, performance metrics, and observation, and make continuous improvements to optimize outcomes.
  • Observing lessons and identifying teachers’ strengths and weaknesses & Providing feedback, advice, and individual & group training sessions for teachers.
  • Collaborating with teachers to plan different strategies, lesson plans, assessments, and classroom management techniques.
  • Supervising classroom activities, taking notes, and writing up reports to share with school administrators and relevant stakeholders.
  • Collaborate with sales managers to identify training needs and areas for improvement.
  • Evaluate the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Enhance trainee engagement through interactive workshops and hands-on activities.
  • Collaborating with subject matter experts to create accurate training content.
  • Provide one-on-one mentoring to help individuals reach their full potential within the organization.
  • Facilitate virtual, in-person and blended learning sessions.
  • Provide coaching and mentoring to the teachers.

Inside Sales Manager

Skyla Hospitality Pvt Ltd
01.2018 - 01.2019
  • Established client base of individuals, Hospitals, and Travel agents through direct outside and inside selling to secure business and Ensure that room night sales and revenue goals are met
  • Established in house Quality standards, Ensuring high quality deliverables while adhering to the SLA’s
  • Achieving numbers as per the business requirement
  • Trained new employees as per their assigned profiles
  • Examine daily duties of ground staff, assigning tasks and check on their progress
  • Monitored all programs, identified potential risks, and designed necessary mitigation plans accordingly
  • Monitoring SLA performance and drive corrective actions
  • Ensuring the team effectively and efficiently meets established SLAs and SOPs; Collaborate with other departments in order to develop a sales strategy for enhancing the company’s growth
  • Increased overall department sales by 20% in a single year
  • Make proper utilization of resources and also control cost
  • Taking Refresher sessions for agents to ensure process knowledge retention
  • Monitoring calls and coaching FLAs to improve their all-around performance
  • Responding to all questions, needs, and desires of guests, and following up with guests to ensure their requests have been met to their satisfaction
  • Handling and resolving complaints, room issues, and conflicts in negotiation
  • Serviced and Managed 80+ Target accounts of B2B Customers
  • Oversee and coordinate all arrivals and departures of special guests (VIPs, etc)
  • Coaching and managing guest relations team and housekeeping staff to ensure all standards and operating procedures are adhered to
  • Sending weekly/Monthly Dashboards to management for review
  • Room Audits on booking done, a daily review of guest account transactions recorded against revenue Centre transactions
  • Maintain the facility clean, safe, and appealing
  • Expanding the customer base by upselling and cross-selling
  • Identify needs for training and conducting regular training sessions for new joiners as well as team members.

Corporate Travel Manager

Spectre Duo Pvt Ltd
01.2016 - 01.2018
  • Had access to direct inventory for many accommodations and travel arrangements
  • Managing travel desk (different modes of travel, Hotel/Guesthouse booking, local conveyance); from beginning to end
  • Manage and operate as per the prevailing SOPs within the organization
  • Maintain project-wise billing coordination with accounts, details of all Cancellations and changes in dates
  • Ensuring that the bookings are done on the best available rate basis; and Maintaining appropriate documentation for records and audit purposes
  • Ensuring that the bookings are done on the best available rate basis
  • One of the most important duties was booking accommodations, car rentals, flights, cruises, trains, buses, and tours for all employees
  • Trained new staff on the use of reservations and flight management software
  • Perform single and group reservations as per the business requirements
  • Responsible for rebooking or making alternative travel arrangements due to unforeseen circumstances
  • In the event of bad weather
  • Doing cost-effective analysis, but keeping some tap on prices and reviewing hotel/flight contracts
  • Recruiting the correct employee for the job to make the process go slow, but doing the first leave of screening
  • Develop strategic policies and programs for corporate travel
  • Handle and oversee all travel arrangements (air, lodgings, etc.) and operations
  • Negotiate contracts or rates with travel service providers

Education

Sales Training -

Mi

B.Com - undefined

Kakatiya University

Skills

    BPO Operations

    Edtech

    Travel

    Hospitality

    Sales

    Customer Relationships

  • Training documentation
  • Sales team training
  • Training Method Development
  • Training Program Design
  • Training Program Development

Personal Information

  • Date of Birth: 01/22/90
  • Gender: Female
  • Marital Status: Single / Unmarried

Certification

Certified Master Trainer & Facilitator

Timeline

Sales & Academic Trainer

Next Education India Pvt Ltd
09.2022 - Current

Inside Sales Manager

Skyla Hospitality Pvt Ltd
01.2018 - 01.2019

Corporate Travel Manager

Spectre Duo Pvt Ltd
01.2016 - 01.2018

Sales Trainer

White Hat jr
1 2020 - Current

Sales Training -

Mi

B.Com - undefined

Kakatiya University

Certified Master Trainer & Facilitator

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Yasmin DhawanSales & Academic Trainer