Vuppula Harshana
Hyderabad
Summary
A seasoned Quality Team Leader at Intouchcx, I excel in strategic thinking and operational excellence, significantly enhancing customer satisfaction. Expert in documentation control and process optimization, my leadership fostered a culture of accountability, achieving notable improvements in quality assurance. Skilled in Six Sigma methodologies, I drive continuous improvement initiatives, blending analytical prowess with effective team coaching.
Overview
1
1
year of professional experience
Work History
Quality Team Leader
Intouchcx
08.2023 - Current
Experience with International BPO service:
- Currently working with Intouchcx (formally known as KNOAH Solution) since Aug'23 to till date as an Quality Team Leader for Peloton account.
- Worked with Skyes from Feb'23 to July'23 as an Sr. Quality Analyst for Verizon account.
Experience with Domestic BPO service:
- Worked with Square BPO Pvt.LTD from Sep'21 to Jan'23 as an Quality Team Leader for Mediassist TPA account.
- Worked with Qconneqt (formally know as Tata Business Support Services) from Mar'17 to Sep'21 as an associate, SME, Quality Analyst.
Education
MBA - Marketing
Samskruthi Institute of Business Management
Hyderabad, India08-2020
Skills
- Monitoring and Evaluation
- Strategic Thinking
- Operational Excellence
- Documentation Control
- Well versed with PPT presentations
- Client Support
- Basic Excel knowledge
- White & Yellow belt certified
- Six Sigma Certification - WIP
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Telugu
Additional Information
Awarded with Titles:
* Excellence in Performance - Nov'19 (Qconnect)
* Excellence in Performance - July'21 (Qconnect)
* Excellence in Performance - Dec'20 (Qconnect)
* League of Extraordinary - H2 - Mar'21 (Qconnect)
* Top Performer - Q4 - Mar'22 (Square BPO)
* Quality Topper - July'22 (Square BPO)
* Impeccable Quality - Nov'23 (Intouchcx)
* Top Quality Analyst - Jan'24 (Intouchcx)
Timeline
Quality Team Leader
Intouchcx
08.2023 - Current
MBA - Marketing
Samskruthi Institute of Business Management
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