V S R K Swamy KOMMULA

• Involved in interacting with customers,business, IT and identifying problem areas, gathering requirements and documenting.
• Based on customer requirement build High level design(HLD) document.
• Based on customer requirement build Low level design(HLD) document.
• Implemented the ITSM modules which involves Incident/Problem/Change/Knowledge/Major Incident and Service Catalogs.
• Successfully implemented Knowledge Management process with complete technical ownership in ServiceNow.
• Successfully implemented Problem Management process with complete technical ownership in ServiceNow.
• Administration, configuration, and ongoing maintenance of the ServiceNow platform
• Development and customization of forms, workflows, UI actions, Business Rules, Employee Center, Flow Designer, Performance Analytics, reporting and Service Catalog
• Creation of Flow designer and execution plans for the catalog items in ServiceNow.
• Configuration of Notifications, UI pages, Formatters, and Email templates etc.
• User, Group, Roles and Account management.
• Adding Ownership groups to knowledge articles in ServiceNow.
• Creation of Knowledge base, Knowledge articles and Knowledge blocks in ServiceNow.
• Tagging taxonomy topic to knowledge articles in ServiceNow.
• Using user criteria restricted knowledge articles to different set of users in ServiceNow.
• Configuration of Catalog Item request records with various fields to suit customer specifications
• Configuration of record producer form with related lists
• Using Form Design/Form Layout configure incident records
• Implement the ITAM Modules which involves Hardware Asset Management/Software Asset Management.
• Mentoring junior developers in the team.

• Communicating with end users, identifying their difficulties and changing the applications as per the requirements.
• Utilizing the ServiceNow Service Catalog for users to create Service Requests and Service Items.
• Creating various workflows for Incident Management, Change Management and Service Requests.
• Configuration of Email Notifications and Alerts to notify users about specific activities in the system such as updates to Incident, Change and Service requests.
• Used ACL's for controlling the security mechanism in ServiceNow.
• Migrated Legacy data into ServiceNow using import sets and transform maps.
• Developed Transform maps to map values between Import Set and ServiceNow tables.
• Create monthly Metric reports for IT management teams and assist with scheduling data exports to application owners.
• Customization using Business Rules and Client scripts, and UI Policies.
• Implemented SLAs,ACLs,Catalog Client Scripts,Catalog UI Policies as per requirements.
• Designed workflows and Implemented logic in ServiceNow for catalog approval/fulfillment processes.
• Developed and modified Business rules, UI Actions.
• Worked on User Management to add, update and deactivate users in ServiceNow.
• Gathered requirements for SLA and configured in ServiceNow Development.

Tata Consultancy Services Pvt.Ltd.(Client - Manpower)

• Responsible for ServiceNow tool administration module and creation of new Users, Groups, Roles, IT Services, Application, Business Services.
• Worked as a ServiceNow administrator to support the platform issues and take them to closure.
• Worked extensively with support activities for Incident, Change and Service Requests.
• Maintain and support Service catalog items.
• Creating custom homepages/reports for different groups in the organization.
• Generating reports for the management.
• Gathering enhancement requirements for the existing modules and coordinating with Offshore.
• Involved in meetings with client on work progress and discussions on the upcoming work.
• Designing Workflow's and configuring SLA's.
• Developed email notifications for the Incident, Change and Service Requests.
  

• Grant access to users in Solar winds.
• Adding User accounts, adding node, removing node and unmanaged node in solar winds.
• Alert configurations and generating reports in solar winds.
• Created table spaces, tables, and users for custom applications.
• Performed Schema/Tables/Databases export using Data Pump, Export and Import utilities.
• Responsible for Creating and maintaining users.
• Involved in alert monitoring, space management issues and user management.
• Created Menus, Functions, Personalizations, Concurrent Programs, Responsibilities and registered Custom Top Applications in 11i/R12 Troubleshooted Long Running Concurrent Requests, Forms, Reports and Blank Page issues.