Vivek Yadav

• Service Delivery Leader leading Platform hosting organization in DMZ using hybrid Cloud Model ( IaaS , PaaS )
• Leader with expertise in architecting and engineering infra solutions for two service lines M.W Platform, Cyber Security.
• Working Knowledge of AWS, Oracle Cloud, JPMC Modern Internal Cloud named GAIA.
• Managing a team of highly skilled professional which deals with End to End Infrastructure Builds by leveraging automation opportunities using various automation tools.
• Heading Planning, Design, Implementation, Troubleshooting team and responsible for Resolving issues encountered across Middleware, CDN, Cloud, F5, Firewalls
• Coordinating with various teams like storage, network, database team to do the Changes and coordinating the end to end project implementation.
• Working together with Application Architects, Developers various vendors like Akamai, BIG IP( F5), IBM, Oracle and help them design the systems in cost effective manner.
• Experience with infrastructure, tools, process, methods, and fundamentals used to protect enterprise and large headquarters sites.
• Leading multiple internal and vendor teams effectively, manage deliverables and outcomes through multiple managed service providers.
• Experience working in a global environment with stakeholders across multiple geographies.
• Collaborate with IT Architecture Manager to identify and manage service impacts
• Collaborate with IT Problem Manager and Incident Managers for serious incidents/problems
• Managing overall Highly Secured IT infrastructure Platforms like, Webhosting, Containers, LB, DMZ, DDoS
• Led strategic initiatives aimed at expanding market reach through partnerships with complementary organizations or technology providers.
• Successfully turned around underperforming accounts through proactive engagement, targeted action plans, and rigorous follow-up on deliverables.
• Improved team performance by providing coaching, feedback, and setting clear expectations for service delivery goals.
• Strengthened communication channels within the organization by fostering open dialogue between teams, departments, and leadership levels, ultimately improving overall collaboration efforts in achieving shared objectives.
• Managed client escalations effectively, resulting in quicker resolution times and improved customer satisfaction ratings.

Leader with Dual Responsibility of AMS Service Management portfolio as well as Infrastructure Service Management Portfolio

• Managing a team which is making sure applications are transition to cloud , Using services of Amazon, Google, Microsoft, IBM
• Managing Cloud Infrastructure team in Retail Banking domain.
• ITIL V3 certified - following Standard processes Incident, problem, change, release, capacity management.
• Technology Operations - Responsible for managing Cloud, DevOps Service Operations.
• Availability Management - Own SLAs and OLAs for Enterprise and Corporate websites.
• Incident Management - Accountable for incidents within the APAC/ EMEA regions.
• Problem Management - RCA and Corrective actions for all incidents within application portfolio.
• Program Management - Planning, reviewing and executing application level projects.
• Resource Management - Resource planning based on project and support needs.
• Experienced in automated code deployment, continuous integration, delivery.
• Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
• Increased efficiency by streamlining processes and implementing new software tools for the team.
• Managed risk effectively by implementing robust compliance procedures and conducting regular audits of internal controls.
• Implemented data-driven decision-making processes, leading to more informed strategic choices and improved overall performance metrics.
• Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
• Improved employee retention rates through the development of comprehensive training programs and mentorship initiatives.
• Established and directed successful programs focused on Platform Operations and engineering.

• Managed Implementation Team responsible for building Middleware Infrastructure.
• Managed a team working on Akamai, Oracle Cloud which includes configuration for external Oracle facing sites like www.oracle.com, community.oracle.com, cloud.oracle.com Operations from India.
• Providing end to end solution to Oracle FMW Infrastructure which includes managing sites like, www.oracle.com , community.oracle.com, cloud.oracle.com , www.java.com
• Involved in managing 250 Production/UAT/SIT/DEV instances of Weblogic on AIX, Linux, Sun Solaris.
• Performing day-to-day tasks to ensure the smooth and efficient operation of the Middleware run time environment including troubleshooting.
• Monitoring AppServer(s) using CA Wily Introscope ,Performance Tuning (including memory management).
• Managing BIG IP configuration for external/Internal Facing sites which includes creation of Virtual Servers, Irules, Pools, monitors , profiles , troubleshooting issues related to big IP and leading India operations.

• Worked as IT Manager - Net Banking Application
• Oversaw delivery portfolio encompassing hyderabad with 1+ deliveries per week.
• Enhanced team performance by providing regular feedback, coaching, and training opportunities.
• Improved delivery efficiency by optimizing routes and scheduling for the team.
• Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
• Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.

• Worked as Systems engineers taking care of all the middleware technologies
• Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
• Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
• Developed custom software solutions for various business needs, resulting in improved productivity.
• Conducted end-user reviews for modified and new systems.
• Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
• Evaluated new tools and technologies for possible integration into existing infrastructure environments.
• Optimized networked software and operating systems by applying updates and patches.
• Improved system performance by identifying and resolving technical issues in a timely manner.
• Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
• Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
• Conducted regular system audits to ensure compliance with industry best practices and regulatory requirements.
• Completed software updates and assessed security patches for optimized computer use.
• Implemented networking and server changes to meet client budgets and needs.
• Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.

IT Specialist - PMR L1.5 Management for IBM products