Vivek T V
Analyst
Bangalore
Summary
I am an IT enthusiast who has great analytical and technical skills, i am working professional who is Looking to learn and improve my abilities in upcoming technologies like cloud computing, working on various tools .git , docker, jenkins and kubernetes and am pursuing as my career goals. Looking for work platform to upskill my knowledge.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deal Registration I4
Dell Technologies
Bengaluru
01.2018 - Current
- Ensured compliance with industry regulations through thorough understanding and application of relevant laws and guidelines.
- Demonstrated adaptability by learning new software applications quickly as required for evolving business needs.
- Enhanced customer satisfaction with timely and accurate preparation of sales.
- Contributed to team success by providing support during peak periods or staff absences.
- Improved communication between channel team and segment by proactively addressing inquiries and concerns related to deal processing tasks.
Technical Support I3
Dell Technologies Pvt Ltd
01.2018 - 11.2021
- Dell PRQ (Premium Resolution queue) basically helped customer in software related query
- Later moved to Dell PS/PSP(Premium) resolving Hardware and software issues including third party apps
- Later promoted to Alienware support handling PS customer to in both hardware and software and recommending parts for upgrading and providing technical support
- Promoted to i4 grade as operation Pre order sales analyst as deal registration reviewer, Bid review on RFP/RFQ and coordinate channel/Sales to exert revenue for dell and provide approval for public and private tenders
Microsoft Windows Support and Microsoft Office 365
Convergys India Pvt Ltd
01.2017 - 11.2018
- Issues on Office subscriptions
- Diagnosed and resolved hardware and software issues.
- Responsible in solving customer’s queries on Office 365 and Windows
- Assessed organizational needs periodically, recommending suitable third-party integrations or add-ins compatible with the Office 365 ecosystem.
- Maintaining and Managing Case Records.
- Resolved technical issues related to Office 365 applications promptly, maintaining high levels of user satisfaction.
Network Engineer
Hinduja Global Solution
01.2015 - 01.2016
- Trouble shooting on Network issues like Internet disconnect, Latency and Packet loss
- Responsible in solving customer’s queries
- Achieving set targets of AHT and C-sat
- Maintaining and Managing Case Records
- Installation of Comtrend and Cisco Routers
- Worked under Different Technologies like ADSL, SDSL, EOC and Fiber optics Circuits
- Also moved into FSG (Field service group), NOC (Network Operations) for key support in central office troublingshooting
Education
Cloud Solutions -
Intellipaat.com
Bengaluru, India 01.2024 - Current
Bachelor of Science - Computer Science
ISBM
Bengaluru, India 04.2001 -
No Degree - PCMB
Indo Asian Academy
Bengaluru, India 04.2001 -
No Degree - Secondary Education
Poorna Smrithi Public School
Bengaluru, India 04.2001 -
Skills
Analytics
undefinedAcademic And Professional Credentials
- Poorna smriti public school (2009)
- Indo Asian Academy PU (2011)
- ISBM University Degree (2022)
Disclaimer
I hereby declare that the details and information given above are complete and true to the best of my knowledge.
Certification
Cloud solutions
Timeline
Cloud solutions
07-2024
Cloud Solutions -
Intellipaat.com
01.2024 - Current
Deal Registration I4
Dell Technologies
01.2018 - Current
Technical Support I3
Dell Technologies Pvt Ltd
01.2018 - 11.2021
Microsoft Windows Support and Microsoft Office 365
Convergys India Pvt Ltd
01.2017 - 11.2018
Network Engineer
Hinduja Global Solution
01.2015 - 01.2016
Bachelor of Science - Computer Science
ISBM
04.2001 -
No Degree - PCMB
Indo Asian Academy
04.2001 -
No Degree - Secondary Education
Poorna Smrithi Public School
04.2001 -
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