VISHNU VARDHAN S

• Orchestrated CI/CD processes by responding to Git triggers, human input, and dependency chains and environment setup.

• Used EKS Service to deploy a managed Kubernetes cluster.

• Managed Kubernetes charts using Helm.

• Used Kubernetes to orchestrate the deployment, scaling and management of Docker Containers.

• Created a Continuous Delivery process to include support building of Docker Images and publish into a private repository(ECR).

• Involved in POC’s by integrating container based deployment on EKS Cluster to create different environment for development , CERT and Prod Teams.

• Designed and documented CI/CD tools configuration management.

• Automated daily build pipeline for lower environments(DEV/IT) and implemented multi-build and multi-deploy pipelines for PROD/CERT.

Provide technical assistance to customers by troubleshooting and resolving AWS-related issues through email, chat, and calls.
Diagnose and replicate customer-reported problems in a lab environment to find root causes and solutions.
Offer guidance on AWS services like EKS, EC2, S3, and IAM, ensuring customers optimize their cloud infrastructure.
Write troubleshooting documents and share best practices to improve service efficiency and user experience.
Collaborate with internal teams and escalate unresolved issues to engineering for further resolution.
Assist in automating infrastructure using tools like CloudFormation and Infrastructure as Code (IaC).
Ensure timely resolution of tickets based on priority and maintain a high standard of customer satisfaction.

• Providing customer service for our client Uber
• Respond to customers through email and chat, for product related queries
• Escalating concerns/issues to ensure better manage customer experience
• Delivering the results as per the quality standards designed