VINITH KUMAR VJ

• NetCom Learning is a global leader in IT and business training solutions, dedicated to promoting lifelong learning and helping organizations achieve peak performance through comprehensive learning programs . Founded in 1998 and headquartered in New York City, the company has served over 80% of Fortune 1000 companies and assisted more than 40,000 organizations worldwide.
  
  Key Responsibilities & Achievements:
  
• Targeted Outreach: Proactively reach out to potential decision-makers, ranging from managers to C-level executives in Fortune 1000 companies.
• Campaign Management: Execute and manage sales campaigns like Microsoft, Cisco, Google, and AWS, driving client engagement and sales growth.
• Consultative Selling: Drive the sales process using a consultative approach, focusing on understanding client needs and offering tailored solutions.
• Lead Qualification: Utilize BANTC (Budget, Authority, Need, Timeline, and Competition) framework to qualify leads and ensure alignment with company offerings.
• Client Engagement: Successfully engage and convince clients to schedule meetings and explore potential collaborations with Netcom.
• Collaboration: Work effectively within a cross-functional POD team, partnering with Learning Consultants to deliver comprehensive client solutions.
• Account Management: Manage a portfolio of 15 dedicated accounts, maintaining strong client relationships and ensuring service satisfaction.
• Pipeline Management: Consistently maintain a healthy pipeline, securing 10+ decision-maker meetings per month to drive sales opportunities.
• Performance Tracking: Monitor and report on sales performance, ensuring alignment with target KPIs and continuous improvement in sales outcomes.

A leading online vehicle auction and remarketing company.

• Key Responsibilities & Achievements:
• Budget Management & Profitability:Oversaw a monthly budget of approximately $150,000, consistently maintaining profit margins above 30%.
• Performance & Quality Standards:Achieved and upheld key performance metrics, including a 30%+ spread, 30%+ conversion rate, and 90%+ call quality.
• Lead Engagement & Acquisition:Executed outbound calls to engage leads and collect essential information for crafting customized offers.
• Deal Negotiation & Objection Handling:Negotiated offers effectively, overcoming objections to successfully close deals.
• Client Communication & Relationship Management:Maintained ongoing communication with clients through calls, emails, and texts to ensure satisfaction and engagement.
• Compliance & Documentation:Reviewed and verified paperwork thoroughly to ensure smooth deal closures and compliance with company standards.
• Process Optimization:Monitored and implemented process updates to enhance workflow and operational efficiency.
• Training & Onboarding:Trained and mentored new employees, providing clear guidance to reduce ramp-up time and increase team effectiveness.

A multinational technology company known for its computers and related technology.

• Customer Engagement & Communication:Interacted with customers via chat, email, and phone to understand and fulfill their technology needs effectively.
• Target Achievement & Performance Metrics:Consistently met key performance indicators such as a 30% conversion rate, strong profit margins, high CSAT scores, low AHT, quality benchmarks, and Dell financing service goals.
• Sales Growth & Upselling:Boosted sales by promoting and selling additional warranties, accessories, and software solutions.
• Competitive Analysis & Product Positioning:Analyzed competitor products to identify their pros and cons, positioning Dell as the superior choice for customers.
• Product Consultation & Custom Solutions:Recommended Dell products, configurations, and services based on customer needs, both current and future.
• Customer Documentation & Follow-ups:Maintained detailed and accurate records of customer interactions, ensuring timely follow-ups and consistent service.
• Market Awareness & Technology Trends:Stayed current with technological advancements to provide up-to-date recommendations and insights to customers.
• Dell Financing & Credit Checks:Facilitated Dell financing services, including conducting credit checks through Web Bank for qualifying customers.

A prominent provider of customer care solutions.

• Key Responsibilities & Achievements:
• Billing Support & Issue Resolution:Handled and resolved billing discrepancies for EarthLink (ISP), ensuring customer satisfaction and timely resolution.
• Technical Support & Troubleshooting:Delivered Level II support for internet connectivity, virus removal, software installation, and configurations, including Microsoft Suite and Adobe products.
• Customer Service & Escalation Handling:Managed complex customer service issues and escalation calls with professionalism and efficiency.
• Sales & Upselling:Marketed and upsold additional offerings such as antivirus software, MS Office suite, and other value-added services.
• Customer Retention & Relationship Building:Played a key role in boosting customer retention through proactive issue resolution and personalized service.
• Team Leadership & Operations:Oversaw team operations in the absence of the team leader, ensuring smooth workflow and consistent performance.
• •Training & Mentorship:Provided coaching and mentorship to new employees, accelerating their learning curve and enhancing team productivity.