Vinay Kumar Nalla
Hyderabad
Summary
Highly experienced Integration Engineer with 3.5+ years of experience in developing business using Mulesoft products providing technical support to customers. Have a proven track record of successfully resolving complex technical issues and implementing innovative solutions to optimize system performance. My expertise in troubleshooting hardware and software issues, combined with my strong communication and problem-solving skills, make me an ideal candidate for this role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Engineer - Mulesoft
Salesforce
01.2023 - Current
- Successfully resolved the customer technical issues within the first contact, thus improving customer satisfaction
- Actively engaging with the customers at first contact to ensure the reduction in escalation rate
- Developed and implemented a comprehensive knowledge base system, reducing average resolution time and increasing efficiency in troubleshooting.
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Developed and delivered technical product training sessions for internal teams and new hires, increasing their ability to independently troubleshoot and resolve common technical issues.
- Collaborated with the product team to identify gaps and resolve recurring product bugs, leading to a decrease in customer-reported issues and improved product stability.
MuleSoft Developer
Capgemini Technology Services India Limited
09.2020 - 12.2022
- Worked as a MuleSoft Developer for Shell company client in HRSaaS Digitalization project of 23 member’s team
- Involved in gathering the end-to-end functional requirement from multiple stakeholders along with all credentials/connectivity details/NFRs & SLA
- Developed 27 APIs & APP including (XAPI, PAPI, and SAPI) and lead the team and multiple stockholders for successful go-live activity
- Worked on critical & complex DataWeave from XML & JSON for Workday & SAP system
- Worked on integration design documents like Solution Design, High-Level & Low-Level flow diagram
- Involved in attending the meeting with onsite team and senior management for project related update and issues
Education
Bachelor of Science - Electrical And Electronics Engineering
Vidya Jyoti Institute of Technology
Hyderabad04.2020
High School Diploma -
Government Polytechnic Warangal
Warangal04.2017
Skills
Technical Skills/Tools :
- Mulesoft Anypoint Platform, Anypoint Studio, Postman, and Soap UI
- Mule Runtime - 430, 440, 45 and 46
- Deployment Model - Cloudhub, CloudHub 20, Anypoint Runtime Fabric, On-Premises Hybrid deployment
- Advanced troubleshooting skills and problem-solving skills
- Collaboration and teamwork
- Technical writing skills and ability to develop and implement knowledge-base systems
- Knowledge of software bug identification and resolution
- Ability to work independently
Soft Skills :
- Excellent communication skills and Customer service skills
- Customer Focus
- Patience
- Attention to Detail
- Time Management
Certification
- MCD - MuleSoft Certified Developer – Level 1
- AZ – 900 – Microsoft Certified Azure Fundamentals
Languages
English
Hindi
Telugu
Honor Awards
- Project star awards while working in Capgemini for 2 projects
- The Employee month of the year - 4 times in 2 years
- Multiple Recognitions from Leadership
Organizations
Capgemini Technology Services India Limited (2020 - 2022)
Salesforce (2023 - present)
Timeline
Technical Support Engineer - Mulesoft
Salesforce
01.2023 - Current
MuleSoft Developer
Capgemini Technology Services India Limited
09.2020 - 12.2022
Bachelor of Science - Electrical And Electronics Engineering
Vidya Jyoti Institute of Technology
High School Diploma -
Government Polytechnic Warangal
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