Vinay Kumar Bedidhe

●Validating the eligibility of change, implementation steps, applicable risk mitigations, back-out plans, and planning schedule and reviewing standard change proposals.
●Reviewing the affected configuration items listed in changes are appropriate for the change implementation.
●Led and took ownership of timely crafting and preparation of periodic, executive-quality presentations, compelling narratives, storyboards, presentation scripts, briefing materials, and correspondence for both internal and external purposes to facilitate desired outcomes.
●Possess extensive experience collaborating with APAC and EMEA regions, adept at identifying risk patterns, and proficient in developing and implementing effective mitigation strategies.
●Successfully addressed and resolved complex customer escalations, demonstrating strong leadership in navigating challenging technical and political situations.
●Achieving elevated levels of customer satisfaction by effectively communicating, gathering information, providing comprehensive issue resolutions, and consistently maintaining a 98% customer satisfaction rate.
●Fostering collaboration with cross-functional teams to enhance project delivery efficiency and optimize customer support processes.
●Collaborating with Microsoft leaders on product limitations and enhancing the same.

• Learning new technologies Evaluated employee performance on weekly basis and coached and trained 35 team members, increasing quality of work and employee motivation
• Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures
• Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs
• Led employee relations through effective communication,
• coaching, training, and development
• Proven expertise in setting up successful quality management systems in service environments, forging enduring customer relationships, and surpassing performance expectations Recruiting, training and monitoring the team members for maintaining excellence in the service operations

• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness Conducted orientation sessions and organized on-the-job training for new hires
• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success Trained new hires to perform cross-training exercises with experienced workers

• Researched and analyzed individual parties' positions to understand dispute background
• Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints Conducted interviews with disputants, witnesses and any additional relevant groups or individuals

• Offered advice and assistance to customers, paying attention to special needs or wants
• Informed customers about special promotions and provided detailed information for various products
• Developed and actualized customer service initiatives to decrease wait times
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction

• Provided primary customer support to internal and external customers

• Took payment information and other pertinent information such as addresses and phone numbers to place orders

• Resolved concerns with products or services to help with retention and drive sales

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions