VINAY BABU YAGGALAM
Hyderabad
Summary
Deputy Manager with over 8 years of successful experience in NRI Banking operations and Sales. Recognized consistently for performance excellence and contributions to success in Banking and Customer Support.
Overview
8
8
years of professional experience
Work History
Deputy Manager
ICICI BANK LIMITED
Hyderabad, TG
12.2021 - Current
- Working for NRI process.
- Working for Inward and outward Remittance queries.
- Handling Escalation calls and resolving customer's queries on priority
- Providing SWIFT Code details and WIRE transfer related queries.
- Worked in credit cards operations department to facilitate communication and deliver personalized solutions to customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering supportive work environment.
- Monitoring issues carefully and reached out to customers to provide immediate resolution and maintained satisfaction.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Operations Process Associate
Genpact India Pvt Ltd
Hyderabad, TG
05.2019 - 08.2021
- Worked for Facebook process as content moderator.
- Job responsibilities include analyzing with keen attention to content displayed and eliminating those that are in direct violation.
- Understanding client policies and guidelines, and making decisions on them.
- Reviewing user reports regarding website content.
- Identifying improvement opportunities in workflow and suggesting solutions.
- Assisting effectively with other internal and client teams.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
ONLINE STRATAGIST
Intelnet Global Services
Hyderabad, TG
07.2017 - 01.2019
- Worked for Google client as online strategist.
- Worked for Google my business and Google AdWords Express processes
- Job responsibilities are to giving authorization for business holders to change their business details on Google search and Google maps.
- Providing support to Advertisers/clients directly on campaign performance-related issues.
- Providing prompt and efficient service to Business holders and Account Managers including appropriate escalation of client issues.
- Liaise with other departments and teams as required to resolve client issues and questions.
- Supporting Account Managers/ Customers with their advertising technical issues resolution through calls.
- Answering constant flow of customer calls with minimal wait times.
Telesales Executive
HDB Financial Services(subsidiary company of HDFC Bank)
Hyderabad, TG
12.2015 - 02.2017
- Worked in credit card sales in outbound channel.
- Contacting existing customers and new prospects to attempt to sell credit cards.
- Attempts to make x-sell like insurance.
- Providing loans on basis of credit cards.
- Providing information about available products and services, membership details, and purchase advantages.
- Actively listening to customers, handling concerns quickly and escalating major issues to supervisor.
- Achieving goals for sale of bank products and services and exceeding performance metrics for customer service.
- Increased average call duration by refining scripts for better engagement with potential customers.
- Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
Education
BACHELOR oF TECHNOLOGY - ELECTRONICS AND COMMUNICATION ENGINEERING
VIGNAN's UNIVERSITY
GUNTUR, ANDHRA PRADESH06.2015
Board of Intermediate Education - MPC
Narayana Junior College
Nellore03.2009
Board of Secondary Education - SSC
Narayana High School
Nellore03.2007
Skills
- Process Improvement
- Customer Accounts Management
- Technical Support
- Interpersonal Communication
- Flexible & Adaptable
- Analytical skills
- Teamwork
Accomplishments
- Got Award For giving Excellent Customer Service For NRI Customers.
- Got appreciation award for maintaining the quality standards in Genpact.
- Achieved best performance award in Genpact.
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Deputy Manager
ICICI BANK LIMITED
12.2021 - Current
Operations Process Associate
Genpact India Pvt Ltd
05.2019 - 08.2021
ONLINE STRATAGIST
Intelnet Global Services
07.2017 - 01.2019
Telesales Executive
HDB Financial Services(subsidiary company of HDFC Bank)
12.2015 - 02.2017
BACHELOR oF TECHNOLOGY - ELECTRONICS AND COMMUNICATION ENGINEERING
VIGNAN's UNIVERSITY
Board of Intermediate Education - MPC
Narayana Junior College
Board of Secondary Education - SSC
Narayana High School
Similar Profiles
VISHAL DEVMURARIVISHAL DEVMURARI
Deputy Manager at ICICI Bank LimitedDeputy Manager at ICICI Bank Limited
BHAVNEET KAURBHAVNEET KAUR
DEPUTY MANAGER (II) RETAIL ASSET OPERATIONS at ICICI BANK LIMITEDDEPUTY MANAGER (II) RETAIL ASSET OPERATIONS at ICICI BANK LIMITED
VAMSI KRISHNA.KOLUKULAVAMSI KRISHNA.KOLUKULA
MANAGER - TRADE OPERATIONS at ICICI BANK LIMITEDMANAGER - TRADE OPERATIONS at ICICI BANK LIMITED