Vinayak Chanagoudar
Bengaluru
Summary
Results-oriented Customer Success Manager with experiences in account management and strong client relationships, and contributing to strategic decision-making for organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer success manager
Accenture
01.2022 - Current
- Onboarding, nurturing, retention, up-selling, and ongoing success for all customers.
- Working closely with customers to ensure they fully utilize product capabilities.
- Address customer issues and escalate any issues impacting customer satisfaction, value, or retention internally for timely resolution.
- Partner with cross-functional teams to incorporate customer feedback into product roadmap Proactively managing accounts,
- Building client loyalty and fostering long-term customer relationships.
- Developed and implemented customer success plans that increased adoption and usage of the Prepay Plans.
- End to End support on purchasing to payment on a product.
Customer associate operation and sales
PharmEasy
03.2021 - 01.2022
- Order Processing and Logistics for Seamless Delivery Resolving.
- Inquiries Promptly for Unmatched Satisfaction
- Cross-Selling and Up-Selling for Business Expansion Elevating Customer Service Excellence.
- Resolved customer complaints with empathy and understanding, resulting in a 95% customer satisfaction rate
Education
B.Tech mechanical engineering -
PESIT South Campus
Bengaluru, IndiaScience -
J.A. Pu College Athani
Belgaum, IndiaSkills
- Upselling and Cross selling
- Order Processing
- Problem Solving
- Customer Retention
- Account Management
- Customer Relationship Management
- Team Management
- Customer Service
- Microsoft Office
- Power BI
Certification
Customer Service: Engaging with Customers from Skillsoft.Inc
Timeline
Customer success manager
Accenture
01.2022 - Current
Customer associate operation and sales
PharmEasy
03.2021 - 01.2022
B.Tech mechanical engineering -
PESIT South Campus
Science -
J.A. Pu College Athani
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