Vinay Moutam

• Managed End-to-End Implementation of Learning management systems and provided post implementation support.
• Facilitated seamless integration of third-party applications into LMS, enhancing overall functionality and features available to users.
• Fostered culture of continuous improvement by regularly soliciting feedback from end-users regarding their experiences using LMS.
• Managed user accounts efficiently, ensuring accurate permissions were assigned based on role hierarchy within the organization.
• Implemented comprehensive reporting tools within LMS, providing stakeholders with valuable insights into learner progress and performance metrics.
• Served as subject matter expert for support team, providing guidance on escalated cases.
• Streamlined user support by creating comprehensive knowledge base containing FAQs, troubleshooting articles, and best practices for using LMS effectively.
• Reduced technical issues by consistently maintaining and updating LMS software, ensuring optimal performance.
• Served as subject matter expert on proposed technology purchases.
• Planned and monitored implementation of technology-based learning program like LXP.
• Proficient in customizing UI, Notifications and Labels as per stakeholder requirement.
• Analyze, trouble shoot and build solutions for issues/requirements.
• Reduced manual workload through automation of enrollment processes for new courses or programs offered through LMS system.
• Enhanced user experience by optimizing LMS platform and streamlining navigation.

Lead the Team:

• Managed a team of 4-6 contractors from Concentrix.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
• Coached team members in techniques necessary to complete job tasks.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Assisted in recruitment to build team of top performers.
• Reviewed, implemented and updated company records related to team activities for future reference.

• Contributed to organizational growth by collaborating with HR teams on employee onboarding programs utilizing LMS platform.
• Analyzed usage statistics to identify trends and make informed decisions regarding LMS improvements.
• Maintained applications to keep software current with necessary software updates and upgrades.
• Authored documentation for system configuration and troubleshooting.
• Enhanced user experience by optimizing LMS platform and streamlining navigation.
• Customization of Learning Management System.
• Worked with connectors, workflows, Background Jobs, and Reports.
• Reduced manual workload through automation of enrollment processes for new courses or programs offered through LMS system.
• Streamlined administrative processes through efficient management of user accounts, permissions, and roles within LMS system.

• Streamlined administrative processes through efficient management of user accounts, permissions, and roles within LMS system.
• Facilitated smoother communication among team members by setting up discussion forums within LMS environment.
• Maintained comprehensive records of training completions, certifications earned, and other relevant data points for reporting purposes.
• Managed content updates and ensured timely delivery of e-learning materials to users.
• Acted as a liaison between stakeholders and developers to ensure accurate translation of requirements into system enhancements or customizations.
• Provided ongoing customer support, addressing inquiries related to course access, progress tracking, and certification requirements.
• Enhanced user experience by optimizing LMS platform and streamlining navigation.
• Collaborated with IT teams to resolve technical issues and improve system functionality for end-users.
• Analyzed usage statistics to identify trends and make informed decisions regarding LMS improvements.
• Techno Functional expert in building and customizing learning activities like courses, classes and certifications.

• Conducted regular audits to maintain quality standards across all operations departments.
• Streamlined operational processes by identifying inefficiencies and implementing targeted solutions.
• Enhanced productivity through developing and implementing effective standard operating procedures.
• Analyzed performance metrics, identifying areas for improvement and implementing necessary changes.
• Liaised between departments including HR, IT and Finance ensuring smooth communication and collaboration.
• Adhered to quality and service standards to support operational goals.