Vimal Chandra Kothapalli
Team Lead
Hyderabad
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Multi-tasking Team Leader. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. I'm well organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Expert in following detailed production schedules with distinguished history of maximizing productivity. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Team Lead
24-7 Intouch
03.2023 - Current
- I facilitated routine progress evaluations with each team member to pinpoint areas for growth and offer direction on career advancement prospects.
- Through consistent coaching, feedback, and skill enrichment initiatives, I bolstered overall team efficacy
- By instituting efficient project management methodologies and refining communication channels, I augmented team productivity.
- I instituted transparent performance benchmarks, aiding in the meticulous tracking of progress toward established objectives.
- As a role model, I exemplified unwavering dedication to excellence, professionalism, and adherence to company ethos at all junctures.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality
Senior Customer Service Advisor
Conneqt Business Solutions
06.2018 - 10.2019
- Managed escalated cases with diplomacy, maintaining professionalism at all times.
- Enhanced customer satisfaction by promptly addressing and resolving complex issues.
- Handled high-profile clients, ensuring exceptional service levels and fostering long-term relationships.
Advisor Customer Service, Banking
Concentrix
01.2016 - 05.2018
- Leveraged expert product knowledge in guiding customers towards to best solutions for their requirements.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Education
Bachelor of Science - BSC
Acharya Nagarjuna University
522001 03.2020 - Mar 2023
Intermediate MPC
Sri Chaitanya Junior College
Guntur, India 06.2013 - 03.2015
Secondary Education
St. Mary's Vidyalaya High School
Mahbubnagar, India 06.2022 - 03.2023
Skills
Leadership and Team Management
Project Management
Communication and Collaboration
Compliance and Policy Adherence
Excel Proficiency
Operations Management
Team Supervision
Overtime Management
Work Planning
Flexible Schedule
Business Development
Internal Auditing
KPI Tracking
Business process improvement
Workflow Analysis
Operational Reporting
Business Planning
Data Analysis
Customer Needs Assessment
Operations Analysis
Timeline
Team Lead
24-7 Intouch
03.2023 - Current
Secondary Education
St. Mary's Vidyalaya High School
06.2022 - 03.2023
Bachelor of Science - BSC
Acharya Nagarjuna University
03.2020 - Mar 2023
Senior Customer Service Advisor
Conneqt Business Solutions
06.2018 - 10.2019
Advisor Customer Service, Banking
Concentrix
01.2016 - 05.2018
Intermediate MPC
Sri Chaitanya Junior College
06.2013 - 03.2015