Vijay Kumar Ganji
Hyderabad
Summary
ITIL certified, with 15 years of experience in Delivery Management, Operations Management, Could GRC ( Governance, Regulatory and Compliance) Management with extensive experience in AWS Cloud Services, VMware vSphere, IMS, and ITIL Implementation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Group Manager - Security Engineering
HCLTech
11.2023 - Current
- Heading Security Operations providing 24/7 global support for all Managed Security Services, which includes Information Security and Risk Management, Regularity and Compliance Management, ISO 27001 Lead Auditor Implementation and Audit.
- Handling/Supporting CSOC ( Converge Security Operations Center) for 600+ enterprise customers across globe.
- Major Incident ManagemenT , Change, Crisis Management.
- Information Security Programs.
- Handling RFP/RFI.
- Responsible for SLA/OLA services
- Owns Change Advisory Board (CAB) meetings with Client and Data Center Teams.
- Business/Process/Service Improvements.
- Accelerating automation & reducing the cost of operations.
Manager Security Engineering
Verizon Data Services
06.2019 - 10.2023
- Heading Security Operations providing 24/7 global support for all Managed Security Services, which includes Information Security and Risk, Regularity and Compliance Management, ISO 27001 Lead Auditor Implementation and Audit.
- Managed VIPS – Verizon Infrastructure Platform Services
- Handling/Supporting CSOC ( Converge Security Operations Center) for 600+ enterprise customers across globe.
- Major Incident Management, Change, Crisis Management.
- Information Security Programs.
- Handling RFP/RFI.
- Responsible for SLA/OLA services
- Owns Change Advisory Board (CAB) meetings with Client and Data Center Teams.
- Business/Process/Service Improvements.
- Accelerating automation & reducing cost of operations.
Consultant
Sonata Software Pvt Ltd
03.2018 - 06.2019
- Worked on microsoft project for Professional Direct Delivery Manager services.
- Handled 30+ Accounts/Customers and responsible for Azure Cloud Infrastructure Delivery and Support Services which includes, Incident and Crisis Management.
- Provided advisory services
- Updating the Customers on Latest Azure Releases and Enhancements of new services as per customer architecture and Revgen.
- Account Management
- Escalation Management
- Incident and Crisis Management
- Collaborating with Microsoft Azure Subject Mater Experts on Customers Business Goals, Vision and Business Requirements.
- RFP review for new infrastructure setup
Associate Manager - Cloud Business Operations
Aris Global Software Ltd
03.2016 - 02.2018
- Handled data center operations for 155+ customers worldwide in Life Sciences Technology with respective to Infrastructure, Data Security, Compliance, Regulations and Quality Assurance.
- Managed Cloud Infrastructure, Process, Monitoring for AG Customers worldwide.
- Actively managing 56 member’s team, managing escalations, weekly reviews of critical incidents and issues.
- Expertise in driving root cause analysis.
- Provide day to day management of assigned operations portfolio for project tasks, due dates, milestones and allocation of resources.
- Ensuring SLA compliance for all support cases and Infrastructure provisioning.
- Implemented SOC2 Controls for Cloud Technology Operations and Security and received SOC2 control champion award from CEO.
- Completed ISO 27001 certification and performed internal audits across different functional business units.
- Handled RFP and RFI for AG clients.
- Follow up/raised a CR to change request manager for any changes done at Infrastructure (Hosted Cloud & Public Cloud)
- Lead Datacenter Migration activities.
- Involved in designing and deploying a multitude application in AWS stack (Including VPC, EC2, Route53, S3, RDS, IAM, Cloud Watch) focusing on high-availability, fault tolerance, and auto-scaling.
- Deployed Production infrastructure on 3 tire architectures in combination with Public/Private Subnets to accommodate Web, Application and Database Servers.
- Managed DNS (Go Daddy) Account.
- Expertise in creating VPC and Network Services ( Security Groups, NACL, NAT, Routes)
- Implemented control tower and transit gateway
- Responsible and Owns Capacity and Availability Management.
- Collaborate with engineering team, application developers, infrastructure teams and Leadership to assess near goals.
Consultant
Sonata Software Pvt Ltd.
11.2009 - 02.2016
- Provided and supported IMS (Infrastructure Management Service)
- VMware vSphere Administrative services
- Server Installations at different locations of clients at on-site & client operational outlets.
- Managed AD and Exchange accounts for users and clients.
- Created SOPs and training programs for the new joiners.
- Managed daily workload through effective prioritization & communication with offshore & onsite teams.
- Chaired and attended weekly conference calls with other Stakeholders & client.
- Monitoring all the production servers for CPU, Memory Utilization and Disk Space related issues which are located at Data Center
- Provided timely and efficient support for project and clients for VPN, Internet connectivity (DSL Broadband, Dialup, and Wireless)
- Followed ITIL process (Incident management & Problem management)
Technical Support Executive
Sutherland Global Services Pvt Ltd.
02.2009 - 11.2009
- Worked as Technical Support Executive and supported for Acer / Gateway and E-Machines Laptops and Desktops.
- Provided extended support for new trainee/joiner.
- Good at Total Problem Resolution (TPR) and Volume of customer calls on day to day basis.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Tracked KPIs and created continuous improvement plans.
Technical Support Executive
Brigade Corporation India Pvt. Ltd
12.2007 - 02.2009
- Supported HP Customers worldwide on HP All-in-One Printers and Laptops
- Handling Customer Escalated Issues.
- Creating Cases/Reports for the known issues and unresolved issues to the client.
- Making Outbound Sales Calls to the customers for revenue generation to the client.
- Involved in updating customers on latest information on a product or service.
- Excellent scores in First Contact Resolution (FCR) and Total Customer Satisfaction.
Education
Bachelor of Technology - Electronics And Communications Engineering
Jawaharlal Nehru Technological University
Telangana05.2005
12 Standard ( Intermediate) - M.P.C
Board Of Intermediate
S.V.S.R Junior College05.2002
Board Of Secondary School Education -
Carmel High School
Telangana04.1999
Skills
- Risk Management/Assessment
- Major Incident Management
- Security Operations Center Management (SOC)
- Cloud Business Operations
- Datacenter Migrations
- VMware vSphere Administration
- SOC & ISO 270001 Auditing ( SOC2 Type II)
- ITIL /IT Service Management
- Information Security
- Owns Change Advisory Board (CAB) meetings
- Service Now dashboards and reporting
Accomplishments
- SOC2 Control Champion
- Handled Brexit Project
- Upgraded the infrastructure to VMware vSphere 6.X version from 5.X
- Hands on experience on On-Prem DC to cloud migrations ( AWS), migrated 155 customers to AWS public cloud
- ISO/IEC 27001:2013 Lead Auditor
- Accelerate Automation Programs
- Data Analysis to identify opportunity on automation, process/Service improvements.
Certification
- Certified Information Security Manager (CISM)
- AWS Certified Solution Architect Associate
- AWS Certified Security - Specialty
- ITIL V3 Certified (Foundation Certificate in IT Service Management).
- ISO/IEC 27001:2013 Lead Auditor
- CCNA ( Cisco Certified Network Associate)
- NCA ( Nutanix Certified Associate)
- ISO/IEC 27001:2013 Lead Auditor
Timeline
Group Manager - Security Engineering
HCLTech
11.2023 - Current
Manager Security Engineering
Verizon Data Services
06.2019 - 10.2023
Consultant
Sonata Software Pvt Ltd
03.2018 - 06.2019
Associate Manager - Cloud Business Operations
Aris Global Software Ltd
03.2016 - 02.2018
Consultant
Sonata Software Pvt Ltd.
11.2009 - 02.2016
Technical Support Executive
Sutherland Global Services Pvt Ltd.
02.2009 - 11.2009
Technical Support Executive
Brigade Corporation India Pvt. Ltd
12.2007 - 02.2009
Bachelor of Technology - Electronics And Communications Engineering
Jawaharlal Nehru Technological University
12 Standard ( Intermediate) - M.P.C
Board Of Intermediate
Board Of Secondary School Education -
Carmel High School
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