Vidhisha Kanmanthareddy
Software Engineer
Hyderabad
Summary
With 4+ years of experience, proficient in engaging with clients and resolving their issues efficiently within deadlines. A customer-centric approach ensures prioritization and prompt addressing of client needs. Known for maintaining a calm and composed demeanor, even in challenging situations, effectively navigating and resolving issues. Dedication to client satisfaction and strong problem-solving skills contribute to building strong, trust-based client relationships.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Application Support Analyst
Cognizant Technology Solutions
08.2020 - Current
- Provided L2 support for web based applications, file and data feeds and batch processes to prevent impact to business.
- Provided comprehensive support for the FIS Cleared Derivatives platform, including system monitoring, trade processing, risk management, and regulatory compliance.
- Ensured optimal performance, resolved incidents, and facilitated software maintenance and updates to support the trading and clearing of derivatives.
- Improved application stability through proactive monitoring, issue identification, and prompt resolution of incidents.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Using BMC Helix to track, maintain and update trouble tickets.
- Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Led the implementation of Single Sign-On solutions across multiple applications, improving user authentication and access management.
- Configured SSO integrations with various identity providers, streamlined login processes, and ensured seamless user experience.
- Utilized Postman tool for API testing and integrated SSO solutions with platforms like Azure AD to enhance application security and user convenience.
- Supported the Duco data reconciliation and integrity platform, managing data consolidation, exception handling, and reporting.
- Assisted with the setup and maintenance of reconciliation processes, ensuring accurate data across multiple systems and reducing manual effort through automation.
- Provided end-user support, including troubleshooting, resolving issues, and delivering training on application features and functionalities to enhance user proficiency and satisfaction.
- Maintained detailed documentation of support activities, incident resolutions, and system configurations. Prepared regular reports on application performance and support metrics for stakeholders
- Identified and implemented process improvements to enhance the efficiency and effectiveness of application support for FIS Cleared Derivatives and Duco.
- Provided technical support for the Fixedge application server, managing deployment and maintenance of trading applications.
- Monitored system performance, resolved technical issues, and ensured the seamless operation of trading infrastructure.
- Supported the Covantis platform, focusing on the digitalization of post-trade processes in commodity trading.
- Handled system issues, managed document exchanges, and facilitated trade confirmations
Education
Bachelor of Technology - Electronics and Communication Engineering
SASTRA Deemed to be University
06.2016 - 05.2020
Skills
MySQL
Accomplishments
• Received Customer Delight Champion Award 2024 for the commitment and dedication in driving our business forward in 2024.
• Received multiple Applause & cheers Awards in cognizant for the performance during the development of different projects.
Timeline
Application Support Analyst
Cognizant Technology Solutions
08.2020 - Current
Bachelor of Technology - Electronics and Communication Engineering
SASTRA Deemed to be University
06.2016 - 05.2020
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