Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Venu Chutturi

Process Associate
Hyderabad

Summary

Developed strong communication and problem-solving skills in fast-paced customer service environment. Efficient at handling multiple live chat inquiries simultaneously while maintaining high level of customer satisfaction. Seeking to transition into new field, leveraging these skills to contribute effectively in new role where these skills can contribute to team success and customer satisfaction.


Overview

3
3
years of professional experience
2
2
Languages

Work History

Chat Agent

Intouch CX
04.2023 - 10.2023
  • Provided prompt and accurate responses to customer inquiries through chat platform, ensuring high levels of customer satisfaction.
  • Managed multiple live chat conversations simultaneously while maintaining attention to detail and adherence to company policies.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through live chat support.
  • Utilized CRM software to track customer interactions and document issues for follow-up or escalation as needed.
  • Managed customer accounts by updating information, processing orders, and handling billing issues accurately and efficiently.

Customer Service Representative

Genpact
04.2021 - 06.2022
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Responded to customer requests for products, services, and company information.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
  • Managed customer policies, updating coverage, handling policy changes, and ensuring accurate billing.

Education

Bachelor of Science - Computer Science

Bankatlal Badruka College For IT
Hyderabad, India
04.2001 -

Skills

    Computer skills

    Customer service

    MS office

    Data entry

    Quick typing

    Verbal and written communication

    Live chat support

    Multitasking

    CRM software usage

Accomplishments

  • Achieved top performer by delivering high volume chats with accuracy and efficiency.

Timeline

Chat Agent

Intouch CX
04.2023 - 10.2023

Customer Service Representative

Genpact
04.2021 - 06.2022

Bachelor of Science - Computer Science

Bankatlal Badruka College For IT
04.2001 -

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Venu ChutturiProcess Associate