Venkat Taduri
Hyderabad
Summary
- A highly ethical, value-driven leader who evolves the organization into a learning organization with a rhythm/ethos of continuous learning to adapt to new environmental & business challenges and improves the business growth standards while undertaking the high-impact L&D projects.
- Owns end-to-end learning programs right from needs analysis, pre-program execution, technology management, program execution, post-program engagement, training effectiveness measurement, to quality and improvement initiatives.
- Progressive history of establishing & implementing successful training business models, rolling out sustained training strategy, designing high-impact training programs, and championing state-of-the-art L&D initiatives.
- Stays abreast of learning technology developments to identify and introduce new, innovative formats of learning based on prevailing technology to enhance employees' skill in meeting business needs.
- Strong leadership skills with experience in managing teams and collaborating cross-functionally to achieve organizational objectives.
- Change Catalyst who excels in leading, managing and ensuring successful change fulfilling the organization's transformation agenda.
Overview
26
26
years of professional experience
2
2
Certificates
Work History
Senior Learning & Talent Solution Manager (Global - Learning & Projects) | AVP
HSBC Electronic Processing India Private Limited
11.2019 - Current
- A thought leader in architecting strategic L&D roadmap, conceptualizing training courses, and developing innovative training delivery models in close association with diverse business departmental heads
- Strategic Planning - Develop and implement strategic plans for learning and talent development aligned with the organization's goals and objectives on a global scale
- Global Project Management - Design, implement, and oversee learning and development programs to a broad audience exceeding 20+, including Senior Management, to enhance employee skills, knowledge, and competencies across various levels and functions within the organization
- Revolutionized the learning translations process, orchestrating a seamless transition to the UK-based central translations team for enhanced efficiency and global coherence
- Learning Management and Systems - Manage assessments on SuccessFactors (GLMS), course content, and IDs for ILTs
- Create post-training assessments using QuestionMark Authoring Manager and oversee assignment/tracking via SuccessFactors
- Stakeholder Engagement - Collaborate with internal stakeholders, including HR, business leaders, and subject matter experts, to understand learning and talent development needs and priorities, and to gain support for initiatives
- Vendor Management - Evaluate, select, and manage relationships with external vendors, consultants, and learning technology providers to support the organization's learning and talent development goals
- Management Reporting - Curate, disseminate & distribute management reports encompassing Global Training Deployment Plans, Trainer Performance evaluations, Financial Budget Tracking and allocation, as well as Training and Assessment Completion reports to internal stakeholders, including senior management and auditors, ensuring transparent insights into the various facets of training operations and performance metrics
- Facilitated regular status updates with key stakeholders to maintain alignment on objectives and progress tracking throughout projects'' lifecycles.
- Spearheaded the integration of innovative technologies into existing systems, resulting in improved overall performance and functionality.
- Developed detailed project plans outlining scope, goals, deliverables, required resources, budgetary projections, and timelines to ensure a smooth execution process.
- Contributed to the establishment of organizational standards for solution development methodologies by providing valuable insights based on industry trends and best practices.
- Established strong client relationships through consistent communication and proactive problem-solving efforts.
- Identified potential risks within projects and implemented mitigation strategies to minimize potential impacts on project timelines, budgets, and deliverables.
- Coordinated with technical teams to ensure solution designs were in alignment with clients'' infrastructure requirements and overall technology strategy.
- Developed strong working relationships with vendors and suppliers, ensuring timely delivery of products and services essential to the successful implementation of client solutions.
- Led cross-functional teams in the successful design, development, and implementation of customized technology solutions.
- Conducted post-implementation reviews to identify areas of success as well as opportunities for improvement in future projects.
Manager - Governance & Vendor Oversight (Global - Risk, Governance & Vendor Management)
HSBC Electronic Processing India Private Limited
07.2016 - 11.2019
- Stakeholder and Vendor Management - Managed multiple vendors and oversaw risk-related training deployments at vendor locations
- Collaborated with stakeholders across geographical locations and senior management to align training, risk controls, and audit readiness with HSBC standards
- Training Deployment - Responsible deployment of training (at vendor locations) and track completion
- Risk Management & Governance - Ensured department readiness for audits by mitigating risks
- Maintained a clean audit record with zero findings by ensuring the placement of all training artefacts, controls, vendor training deliverables, and audit reports
- Learning Technology Management - Oversaw the selection, implementation, and management of learning technologies such as learning management systems (LMS), virtual classrooms, and other digital tools to support training initiatives
- Budgeting and Resource Management - Managed the budget allocated for training and development activities, including allocating resources efficiently and identifying cost-effective solutions
Assistant Manager Education - FCC & RC Operations (Training - Global)
HSBC Electronic Processing India Private Limited
07.2014 - 07.2016
- Training Needs Analysis - Assessed the learning needs of employees and the organization as a whole through various methods such as surveys, performance evaluations, and discussions with department heads
- Curriculum Development - Designed training programs and curricula that address the identified learning needs, involving selecting appropriate training methods, materials, and resources to facilitate effective learning
- Program Implementation - Implemented training programs, which may include scheduling training sessions, coordinating logistics, and ensuring that participants have access to necessary resources and support
- Facilitation and Training Delivery - Acted as Trainer or Facilitator, delivering training sessions themselves or overseeing trainers to ensure that content is effectively communicated and understood by participants
- Evaluation and Assessment - Developed assessment strategies to measure the effectiveness of training programs and gather feedback from participants to identify areas for improvement
- Vendor and Stakeholder Collaboration - Developed vendors and collaborated with various stakeholders to ensure that training initiatives were aligned with organizational goals and priorities
- Directed the seamless deployment of training and managed operations across 4 vendor locations, ensuring optimal performance and adherence to quality standards
- International Exposure - Deliver training across multicultural settings in China, Malaysia, UAE, and Sri Lanka
Assistant Manager - Migration Projects & Planning (Global Migration Projects)
HSBC Electronic Processing India Private Limited
01.2012 - 07.2014
- Migration Benefit Tracking Project across Asia Pacific, US, MENA, Canada, and Europe regions
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Manager - HBME RCC Operations (Middle East - Inbound Customer Service Ops & Sales)
HSBC Electronic Processing India Private Limited
12.2006 - 01.2012
- Steered a remarkable upswing in annual profits, elevating them from $850K to an impressive $1.17M, while achieving full sales quotas for 75% of products; innovatively introduced the Sales Acceleration Program (SAP) to propel team productivity
- Facilitated seamless regional banking and card queue migrations, transitioning 20 Full-Time Equivalent (FTE) operations from DIC Dubai to RCC Hyderabad; introduced and implemented the game-changing straight-through processing (STP) for advance, premier, and credit card products from multiple countries including Bahrain, Jordan, Oman, Qatar, Lebanon and Mauritius
- Achieved annual profits of USD 1.17 Mn (2010) and USD 0.85 Mn (2009) by initiating the Sales Acceleration Program (STP for Sales) and overseeing sales for the entire Hyderabad site
- Exceeded sales targets for 3 out of 4 products designated by the business
- Set up COE for the transition process
- Provided Middle East phone banking support, and credit card and internal banking support
- Played a vital role in process migration involving operations & logistics
- Revolutionized client call management across 6 countries by spearheading UAT during the migration of PIB queues to GSC Hyderabad, ensuring seamless and effective operations
- Involved in team resource management and capacity planning
- Led 3 consecutive Six Sigma-Certified Sales Projects as a vital contributor to the high-impact sales team at HBMERCC, Hyderabad
- Distinguished as the top choice to lead the deployment of correspondent banking training for the HK region at HSBC GSC China and Malaysia, surpassing stringent project milestones and timelines
- Created a streamlined Microsoft Excel information pack, optimized processes and earned positive testimonials; authored thorough procedural manuals for eSaver, PIB, and regional banking and card policies
Assistant Manager
Tatva Technologies Private Limited
09.2005 - 03.2006
Senior Team Leader
Acuserv Business Processes
04.2003 - 09.2005
Group Leader
Srimata Cyber Services
12.2001 - 03.2003
Data Research Associate
Dun & Bradstreet India
08.2000 - 11.2001
Front Office Executive & Telephone Operator
Dolphin Hotel - Visakhapatnam
04.1999 - 06.2000
Education
Bachelor of Arts -
Shobhit University
01.2013
Skills
- Project Management
- Learning Design and Delivery
- Training Management
- Process Migrations
- Strategic Planning
- Business process improvement
- Teamwork and Collaboration
- Operations Management
- Customer Satisfaction
- Vendor and Team Management
- Learning Technology Platforms
- Solution Design
- Stakeholder Management
- Decision-Making
- Requirements Analysis
Certification
- Project Management Professional (PMP), PMI
- Certified Scrum Master, IGC
- CAPM, Simplilearn
- PMI - ACP, Simplilearn
- Instructional Design for eLearning, Udemy
- Storyline 360, Udemy
- CCBA, Simplilearn
- Certified Learning and Development Professional, GSDC
Accomplishments
- Augmented the yearly profit from $850K to $1.17M. Achieved 100% sales for 3 out of 4 products and introduced the Sales Acceleration Program (SAP) to boost team productivity.
- Facilitated regional banking and card queue migrations for 20 FTE operations from DIC Dubai to RCC Hyderabad. Launched straight-through processing (STP) for advance, premier, and credit card products.
- Enabled client call management regarding banking and credit cards from 6 different countries by furthering user acceptance testing (UAT) during the migration of PIB queues to GSC Hyderabad.
- Handpicked as the first choice to oversee correspondent banking training deployment for the HK region at HSBC GSC China and Malaysia; met stringent project milestones and timelines.
- Won positive testimonials from peers and business partners by designing a Microsoft Excel information pack to standardize processes. Documented procedural manuals for eSaver, PIB, and regional banking and card policies.
- Forwarded 3 consecutive Six Sigma-certified sales projects as part of a sales team at HBMERCC, Hyderabad.
- Streamlined the learning translations process and transitioned it to the UK-based central team
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Affiliations
- Project Management Institute - PMP
- Global Skill Development Council - CLDP
Timeline
Senior Learning & Talent Solution Manager (Global - Learning & Projects) | AVP
HSBC Electronic Processing India Private Limited
11.2019 - Current
Manager - Governance & Vendor Oversight (Global - Risk, Governance & Vendor Management)
HSBC Electronic Processing India Private Limited
07.2016 - 11.2019
Assistant Manager Education - FCC & RC Operations (Training - Global)
HSBC Electronic Processing India Private Limited
07.2014 - 07.2016
Assistant Manager - Migration Projects & Planning (Global Migration Projects)
HSBC Electronic Processing India Private Limited
01.2012 - 07.2014
Assistant Manager - HBME RCC Operations (Middle East - Inbound Customer Service Ops & Sales)
HSBC Electronic Processing India Private Limited
12.2006 - 01.2012
Assistant Manager
Tatva Technologies Private Limited
09.2005 - 03.2006
Senior Team Leader
Acuserv Business Processes
04.2003 - 09.2005
Group Leader
Srimata Cyber Services
12.2001 - 03.2003
Data Research Associate
Dun & Bradstreet India
08.2000 - 11.2001
Front Office Executive & Telephone Operator
Dolphin Hotel - Visakhapatnam
04.1999 - 06.2000
- Project Management Professional (PMP), PMI
- Certified Scrum Master, IGC
- CAPM, Simplilearn
- PMI - ACP, Simplilearn
- Instructional Design for eLearning, Udemy
- Storyline 360, Udemy
- CCBA, Simplilearn
- Certified Learning and Development Professional, GSDC
Bachelor of Arts -
Shobhit University
Previous Experience
- Tatva Technologies Private Limited, Hyderabad, Telangana, India, Assistant Manager, 09/01/05, 03/01/06
- Acuserv Business Processes, Hyderabad, Telangana, India, Senior Team Leader, 04/01/03, 09/01/05
- Srimata Cyber Services, Hyderabad, Telangana, India, Group Leader, 12/01/01, 03/01/03
- Dun & Bradstreet India, New Delhi, India, Data Research Associate, 08/01/00, 11/01/01
- Dolphin Hotel, Visakhapatnam, India, Front Office Executive & Telephone Operator, 04/01/99, 06/01/00
Personal Qualifications
Bachelor of Arts, Shobhit University, 2013
Awardsrecognitions
- Team Leader of the Year Award and guided the RCC Sales Team to claim Team of the Year, for the Best Project.
- RCC Star of the Year (Level 8) at the HDPI Annual Awards, acknowledging exceptional contributions and outstanding performance.
- 100 Club Semi-finalists in the individual category and 100 Club Team Semi-finalists for 3 consecutive years.
- Secured top honours in insurance sales competitions across multiple sites, outperforming rivals in HSBC GSC Hyderabad, Vizag, and DIC Dubai.
- AMO Superstar Team of the Quarter for 3 successive quarters.
Personal Information
- Total Experience: Over 25 years of hallmark career in Learning & Talent Solutions, Content Management, Training, Project Management, Stakeholder Management, Banking, Operations (Sales & Process) Management, Translations, MI & Reporting, SharePoint Management, Internal Audit, and Risk & Compliance.
- Title: Strategic Leader | Learning & Talent Development | Global Project Management
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