Venkat Raju
Customer Success & Account Management Professional
Hyderabad
Summary
Customer Success Account Manager with 6+ years of experience in B2B SaaS sales, account management, and customer success, supporting SMB and enterprise customers across North America. Proven success in managing strategic customer relationships, driving product adoption, renewals, upselling, and cross-selling while carrying revenue targets. Experienced in consultative selling, Executive Business Reviews (EBRs), stakeholder management, and collaborating with cross-functional teams to deliver customer value, improve retention, and accelerate revenue growth.
Overview
15
15
years of post-secondary education
10
10
years of professional experience
Work History
Customer Success Account Manager
Adobe
Hyderabad, India
08.2025 - Current
- Carry a quarterly revenue quota of USD $150K–$200K, driving expansion through upsell, cross-sell, and license consolidation initiatives.
- Own a quarterly revenue target of USD 150,000–200,000 through strategic upselling and cross-selling initiatives across existing customer accounts.
- Conduct daily consultative product demonstrations and solution workshops for U.S.-based clients, showcasing Adobe capabilities and aligning solutions with business objectives.
- Conduct Executive Business Reviews (EBRs) to identify licensing optimization, cost savings, and Adobe Teams migration opportunities.
- Recommend tailored workflow optimization strategies that improve productivity, collaboration, and digital document management processes.
- Support customer success initiatives by driving product adoption, increasing customer engagement, and maximizing long-term business value.
- Identify opportunities for process automation and digital transformation, helping organizations streamline document-centric workflows and improve operational efficiency.
- Collaborate with Sales, Product, Technical Support, and Customer Success teams to ensure successful onboarding, implementation, and customer outcomes.
- Build and maintain executive-level relationships with decision-makers across multiple industries throughout North America.
- Consistently generate expansion pipeline through strategic account reviews and solution-based selling.
Senior Partnerships Associate
Starive
Hyderabad, India
04.2025 - 07.2025
- Led business development and executive outreach initiatives targeting VP, Director, and C-suite stakeholders across North America.
- Built strategic partnerships and identified opportunities in Data Analytics, Artificial Intelligence, and Content Management solutions.
- Conducted consultative discussions with senior decision-makers to align business challenges with Straive's technology and data capabilities.
- Collaborated with cross-functional teams to deliver tailored solutions that improved customer outcomes and business value.
- Supported market expansion initiatives for a global organization of 10,000+ employees, strengthening Straive's presence in the North American market.
Senior Account Manager
TDCX - LinkedIn
Hyderabad, India
01.2023 - 04.2025
- Managed a portfolio of 1,000+ Small and Medium Business (SMB) customers across North America, helping clients identify and adopt the most suitable LinkedIn Premium solutions aligned with their business objectives.
- Achieved a 68%+ lead-to-conversion rate by conducting consultative discovery conversations, identifying customer requirements, and executing targeted sales strategies.
- Consistently exceeded quarterly revenue targets, generating USD $200K+ in quarterly sales.
- Applied value-based selling techniques to optimize customer investment, increase solution adoption, and improve overall client satisfaction.
- Owned the complete sales cycle from prospecting and discovery through negotiation, closing, and post-sale account transition.
- Delivered a high-touch customer experience through regular engagement across phone, email, and digital communication channels, fostering long-term client relationships and platform adoption.
- Identified upselling and cross-selling opportunities within existing accounts, contributing to revenue growth and customer retention.
- Collaborated closely with Product, Marketing, and Customer Success teams to refine customer messaging, improve sales effectiveness, and maximize business outcomes.
- Maintained accurate pipeline management and forecasting while handling a high-volume client portfolio in a fast-paced sales environment.
SeniorBusiness Development Executive
InterviewBit Software Solutions
Bengaluru, India
03.2022 - 09.2022
- Generated new business opportunities through outbound prospecting via phone, email, and direct customer engagement.
- Achieved and consistently exceeded sales targets by acquiring new customers and building long-term client relationships.
- Utilized consultative selling techniques to understand customer needs, present tailored learning solutions, and effectively handle objections.
- Managed sales activities, pipeline tracking, and customer records using CRM tools while providing regular performance updates to management.
Senior Business Development Associate
UpGrad
Bengaluru, India
08.2018 - 03.2022
- Generated new business opportunities through outbound prospecting via phone, email, and direct customer engagement.
- Achieved and consistently exceeded sales targets by acquiring new customers and building long-term client relationships.
- Utilized consultative selling techniques to understand customer needs, present tailored learning solutions, and effectively handle objections.
- Managed sales activities, pipeline tracking, and customer records using CRM tools while providing regular performance updates to management.
Software Associate
Accenture
Hyderabad, India
06.2016 - 11.2016
- Supported Google's AdWords projects by optimizing keyword relevance and search quality to improve campaign performance.
- Worked with global brands including Cadbury, Audi, Mercedes-Benz, and Nike to enhance online visibility and customer reach through keyword optimization.
- Collaborated on campaigns for U.S.-based clients, ensuring alignment with search marketing and content quality standards.
- Utilized data analysis and productivity tools, including Excel and internal optimization platforms, to improve accuracy and operational efficiency.
Education
Bachelor of Engineering - Electrical Electronics
Osmania University
Hyderabad 05.2001 - 01.2016
Skills
Customer Success Management
Enterprise Account Management
Customer Relationship Management (CRM)
Business Development & Lead Generation
Strategic Partnerships
Upselling & Cross-selling
Client Onboarding & Adoption
Negotiation & Contract Management
Product Demonstrations & Solution Consulting
LinkedIn Sales Navigator
English - Fluent (C1/C2)
German - A1
Timeline
Customer Success Account Manager
Adobe
08.2025 - Current
Senior Partnerships Associate
Starive
04.2025 - 07.2025
Senior Account Manager
TDCX - LinkedIn
01.2023 - 04.2025
SeniorBusiness Development Executive
InterviewBit Software Solutions
03.2022 - 09.2022
Senior Business Development Associate
UpGrad
08.2018 - 03.2022
Software Associate
Accenture
06.2016 - 11.2016
Bachelor of Engineering - Electrical Electronics
Osmania University
05.2001 - 01.2016