Veera Chary
Senior Risk Manager
Hyderabad
Summary
Proficient in current Financial regulations, standards, and best practices. Analytical and detail-oriented professional focused on making sure products meet all relevant domestic and international regulatory requirements. Significant years of relevant experience in transaction risk analysis, department management, procedural development, fraud risk, and payments.
Overview
11
11
years of professional experience
Work History
Senior Risk Manager
Bolt financial technologies (Bolt Financial)
Hyderabad
01.2024 - Current
- Develop and implement comprehensive fraud prevention strategies to mitigate risks associated with online transactions, ensuring minimal financial losses for the organization.
- Oversee the end-to-end chargeback process, including prevention, challenging disputed transactions, and identifying root causes to reduce future occurrences.
- Lead a team in conducting manual reviews of real-time transactions and payments, ensuring accurate detection and prevention of suspicious activities.
- Manage and mentor a team of risk analysts, fostering a culture of continuous improvement, collaboration, and high performance.
- Analyze transaction data to identify emerging fraud trends and develop actionable insights, providing regular reports to senior leadership.
- Establish and maintain risk management policies and procedures, aligning them with industry best practices and regulatory requirements.
- Work closely with internal teams such as Compliance, Finance, and Customer Support, as well as external partners, to streamline risk processes and improve overall efficiency.
- Evaluate and implement advanced fraud detection tools and technologies, ensuring the team has the necessary resources to identify and mitigate risks effectively.
- Lead investigations into fraudulent activities and coordinate swift responses to minimize impact, including working with legal teams when necessary.
- Stay updated on industry trends, regulatory changes, and emerging threats to proactively adapt risk management strategies and maintain a competitive edge.
Fraud & Claims Operations Associate Manager
Wells Fargo Bank
Hyderabad
03.2022 - Current
- Responsible for supervising a team of 15 specialists accountable for a financial fraud /crimes program that ensures proactive identification, prevention execution, detection, and recovery
- Managed staffing needs through recruitment, selection, onboarding and training, and disciplinary action as necessary.
- Resolves escalated issues and communicates with financial fraud/crimes management
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Responsible for queue distribution management, ongoing production, and workflow improvement efforts
- Worked closely with internal teams such as compliance, legal, and operations., to ensure adherence to anti-fraud regulations.
- Assists in establishing performance standards, evaluates performance, and trains/coaches Team Members.
- Collaborated with internal stakeholders to develop strategies for mitigating risk of fraud in the organization.
- Responded quickly and efficiently to inquiries related to potential incidents of fraud.
- Performed statistical analyses to identify trends, variations, patterns and insights.
Senior Quality Assurance for Fraud / Due Diligence
Rational Group LLP (Flutter International)
Hyderabad
07.2017 - 01.2022
- Managed a team of Quality Analysts/ Fraud investigators responsible for identifying fraudulent activities within the organization.
- Review established detection system-generated alerts to identify fraudulent activity related to the merchant, check ACH, wire, digital banking, and account openings Place an appropriate hold on accounts deemed to have fraudulent activity
- Conducted daily meetings with the fraud team to discuss current cases and strategies for prevention.
- Track and document action was taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
- Provided regular training to staff on fraud detection techniques, processes, and regulations.
- Investigate and take immediate actions/decisions on fraudulent transactions and accounts
- Liaise with Payment Providers, financial institutions, authoritative bodies, and internal departments
- Assisted in investigating complex financial crimes such as identity theft, credit card fraud, wire fraud.
- Investigate fraudulent behavior and mitigate various forms of abuse
- Investigate flagged or alerted customer accounts generated by the Fraud framework
- Oppose and avoid high-risk scenarios, specify, and analyze internal control and risk management techniques to defend operations from fraudulent abuse
- Conducted detailed investigations of fraud allegations, using data mining techniques and investigative software.
- Contacted customers directly to notify them of fraudulent activity and minimize impacts
- Collaborated with other departments to ensure effective implementation of fraud prevention measures.
- Review and record chargebacks to help prevent chargeback risk
- Review and verify player documentation (missing docs, expired docs, suspicious docs)
- Drafted detailed reports outlining investigative findings for senior management review withdrawal requests
Team Leader /Trainer/QA for Google Wallet Fraud
Google -via Wipro payroll
Hyderabad
04.2014 - 06.2017
- Deliver New hire training on Google wallet for fraud investigation process and Payments and managing the team till probation period, highest team managed and trained are 25 members
- Created unique materials to support training programs
- Performed opening and closing procedures to keep operations running smoothly
- Promote user trust and safety by managing and mitigating payment fraud and abuse for Google products and services
- Investigate fraud and abuse incidents, identify patterns and trends in order to generate holistic risk management solutions
- Perform statistical analysis using payments and risk data warehouse; collaborate with Engineering and Product teams to create and enhance tools, develop signals, improve system functionality, accuracy and efficiency
- Perform end-to-end assessment of the riskiness and vulnerability of products and features, design and implement fraud and abuse mitigation strategies
- Engage and collaborate with cross-functional teams globally; work closely with engineers, product managers, and various internal and external stakeholders to launch risk mitigation solutions
- Identify and clearly define issues and root causes for the potential fraud and financial abuse and work with various operations teams to improve their process
- Provide inputs for Finance Automation to build mechanisms to detect expense fraud
- Coordinate with different team members to conduct deep dives walk-throughs and quality reviews of evidence to resolve complex problems.
Education
Bachelor Of Engineering And Technology: Electronics And Communications Engineering - Electrical, Electronics And Communications Engineering
Jawaharlal Nehru Technological University Hyderabad
09.2013
Skills
- Fraud Investigation
- Debit / Credit card fraud patterns
- High-risk fraud account reviews
- Periodic reviews
- Cheque fraud
- Fraud detection
- Counterfeit/Altered Cheques
- Financial Fraud
- Compliance risk management
- AML / KYC/ Sanctions
- Operations Monitoring
- Risk Assessment
- Team Management
- Negative news screening
Timeline
Senior Risk Manager
Bolt financial technologies (Bolt Financial)
01.2024 - Current
Fraud & Claims Operations Associate Manager
Wells Fargo Bank
03.2022 - Current
Senior Quality Assurance for Fraud / Due Diligence
Rational Group LLP (Flutter International)
07.2017 - 01.2022
Team Leader /Trainer/QA for Google Wallet Fraud
Google -via Wipro payroll
04.2014 - 06.2017
Bachelor Of Engineering And Technology: Electronics And Communications Engineering - Electrical, Electronics And Communications Engineering
Jawaharlal Nehru Technological University Hyderabad
Websites - Linkedin
https://www.linkedin.com/in/veera-brahma-chary-42279455
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