Veera Bhavani Shankar Mondem

• 4.6 Years of Experience in IT Industry on ServiceNow Development, Product Technical Support on IT Service Management (ITSM), Strategic Portfolio Management (SPM), Workspaces.
• Have good practical knowledge on ITSM module.
• Experience in handling ITIL Practices (Incident, Service Request, Change Request, Problem, Knowledge) in ServiceNow.
• Experience in developing the Application, Migration of code to Live environments, Implementation of the requirements.
• Experience in developing Catalog Items, Record Producers, Order Guides, Flows, Workflows.
• Have good expertise in Domain based Environments and Standalone Environments.
• Experience in configuring the Access Controls (ACL), User Criteria’s and Query Business rules for controlling the Access.
• Experience in configuring and maintaining all the foundation data (Companies, Locations, Departments, Roles, Groups, Users) through Data Sources and Import sets.
• Experience in Data Sources, Data Loads, SFTP data import, Transform Maps.
• Experience in Installing the Mid Server and configuring it as per requirement.
• Experience in configuring the LDAP at ServiceNow.
• Experience in Developing the Client Scripts, Business Rules, Script Includes, UI Policy’s, UI Actions based on the requirement.
• Good Knowledge on Strategic Portfolio Management and its sub topics as Ideas, Demands, Projects, Cost plans, expense lines, Time sheets and their configurations.
• Good knowledge on Strategic Planning Workspace, Project Workspace and the Planning console.
• Good knowledge on Portfolio plannings, Roadmaps, Agile procedures.
• Good Knowledge on Service Operations Workspace, and beginner on UI Builder configurations.
• Good knowledge on Survey definitions, knowledge translations, Service Level Agreements.
• Have good experience in Developing the Inbound Email Actions, Notifications.
• Expertise in Investigating the Root cause of the issues and finding appropriate Solutions.
• Experience in Debugging the scripts through different OOB Debugging functionalities.
• Expertise in debugging Transaction Logs and System Logs and analyze the cause of the issues.
• Experience in Implementing scripts and functionalities by following ServiceNow Best Practices.
• Expertise in Handling Multiple customers directly with good customer satisfactory.
• Handling very critical issues on Customer instances and fixing those and engaging with multiple teams in analyzing the cause and fixing it in time which reduces the Impact on the End users using the Platform.

ServiceNow Certified Application Developer (CAD)