Vanita H
Kukatpally
Summary
Detail-oriented Payroll Specialist with 6 years of experience in managing end-to-end payroll inquiries for diverse organizations. Adept at handling complex payroll scenarios, implementing process improvements that enhance efficiency. Known for exceptional attention to detail, strong analytical skills, and a commitment to maintaining confidentiality and accuracy in financial data. Proven track record of effectively resolving payroll issues, preparing comprehensive reports for senior management, and contributing to streamlined payroll operations.
Overview
7
7
years of professional experience
Work History
Senior Process Associate
Tata Consultancy Services
02.2019 - 02.2025
- Working on India and USA payroll tickets regarding inquiries, including discrepancies, adjustments, and general payroll-related questions.
- Calculating the payroll deduction, including PTO, STD, Overtime, FICA Taxes, Federal Tax, SUTA Tax, FUTA Tax and garnishments (USA).
- Collaborated closely with cross-functional teams to expedite approvals and resolve issues which are critical and ageing
- Implemented process improvements that reduced payroll processing time and enhanced accuracy.
- Developed and delivered payroll training for new hires and staff to ensure understanding of payroll procedures and policies.
- Achieved SLA and targets on a monthly basis.
- Maintained confidentiality of sensitive payroll information and employee data, adhering to data protection regulations.
- Facilitated payroll-related meetings with management to discuss changes, address concerns, and ensure alignment with organizational goals.
- Conducted quality control (QC) reviews of payroll data, identifying discrepancies and ensuring accuracy before sharing detailed reports with senior management.
Process Associate
Tata Consultancy Services
02.2018 - 02.2019
- Working on emails regarding loan concerns and information
- Provided customers with effective ways to resolve complaints and service issues by effectively communicating their concerns
- Assessed problems and developed possible solutions after collecting customer information
- Resolving customer inquiries and requests and ensuring strong customer satisfaction
- Conducted research and prepared reports on various topics related to company's operations and industry trends
- Provided administrative support, including handling escalations and responding to emails.
- Provided Training to Newly Joined Associates
- Sharing Loan Interest calculations to customers
- Taking Monthly Refresher Training to team to share updates and to clear doubts
- Performing Daily QC and presenting it to Team
- Creating check-list for agents to perform system checks before sending resolution to customers
- Reviewing performance of Agents.
Education
Bachelor of Commerce - Commerce
Shree’s B.com College
06.2017
Higher Secondary (12th) -
SRPS PU College
07.2014
SSC -
Hamdard High School
04-2012
Skills
- MS Office
- Problem-Solving
- Payroll Systems
- Time Management
- Process Improvement
- Training and Development
- Ticketing Tools
- Techinical Support
- IT Helpdesk
- Troubleshooting
Accomplishments
- Received Star of the Month Award Twice TCS
- Also received BPS star performer Award Twice- TCS
- BPS Champions League - Team Award
- On The Spot Award in Payroll
Timeline
Senior Process Associate
Tata Consultancy Services
02.2019 - 02.2025
Process Associate
Tata Consultancy Services
02.2018 - 02.2019
Higher Secondary (12th) -
SRPS PU College
SSC -
Hamdard High School
Bachelor of Commerce - Commerce
Shree’s B.com College
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