Vanga Vishal
Warangal
Summary
Results-driven Quality Assurance professional with over 3 years of experience in transaction monitoring, compliance, and risk management. Proficient in evaluating transaction alerts, identifying potential risks, and ensuring adherence to KYC, and regulatory standards. Demonstrated ability to implement QA best practices to enhance operational efficiency, accuracy, and compliance. Strong analytical skills with a keen eye for detail and a proven track record of identifying process gaps and recommending improvements. Adept at collaborating with cross-functional teams to ensure the highest standards of quality in financial crime prevention.
Overview
3
3
years of professional experience
Work History
Quality Analyst (Trust & Safety)
Wipro Limited
2021.08 - 2024.08
- Supervised Quality of aligned team and shared timely feedbacks.
- Conducted comprehensive assessments of organizational needs, identifying areas for improvement and implementing targeted solutions
- Investigating high risk customers and creating necessary BUGs and obtaining all necessary documentation to complete customer verification.
- Monitored SLAs & AHT of the reviews via dashboard in absence of shift Lead.
- Improved quality of Bottom Quantile performers
- Worked on RCAs & RCCAs to forecast the upcoming fraud trends.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Developed and maintained quality assurance procedure documentation.
- Analyzed quality and performance data to support operational decision-making.
- Enhanced customer satisfaction by addressing and resolving complaints in timely manner, demonstrating commitment to exceptional service.
- Optimized resource utilization by effectively prioritizing tasks based on project timelines and risk assessment outcomes.
Education
Master of Business Administration - Marketing
ITM Business School
Warangal2020
Bachelor of Commerce -
Vaagdevi Degree College
Warangal2018
Skills
- Risk Investigation
- Teamwork and Collaboration
- Problem-solving abilities
- Customer Experience
- Microsoft Office
- Data Validation
- Report creation
- Audit processes
Hobbies
- Playing Cricket
- Group Discussions
- Travelling
Languages
English
Telugu
Hindi
Disclaimer
The information presented in this resume accurately reflects my qualifications and experience.
Timeline
Quality Analyst (Trust & Safety)
Wipro Limited
2021.08 - 2024.08
Master of Business Administration - Marketing
ITM Business School
Bachelor of Commerce -
Vaagdevi Degree College
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