Naveen Yenumula
Fraud and Claims Representative
Hyderabad
Summary
Experienced Fraud & Claims Operations Representative with a strong background in fraud investigation, fraud detection, chargeback resolution, and risk management within the banking and financial sector. Proven expertise in identifying and mitigating fraudulent activities, implementing effective security measures, and ensuring compliance with industry regulations. Adept at utilizing analytical skills and advanced fraud detection tools to protect assets and support organizational success. Seeking a challenging role in Fraud Prevention and Risk Management to leverage my skills and contribute to a secure and efficient operational environment.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Fraud and Claims Representative
Wells Fargo
HYDERABAD
05.2022 - Current
- Investigated and resolved fraud cases, including identity theft, unauthorized credit card use, and account takeovers across Visa and MasterCard platforms.
- Managed and resolved credit card fraud disputes from initiation to arbitration, including fraud and non-fraud chargebacks, dispute research, pre-arbitration, and fraud detection, while adhering to industry regulations such as Reg Z and Reg E.
- Processed chargebacks and reviewed merchant-provided documentation during pre-arbitration, making decisions in line with established guidelines.
- Hands-on experience in Account Takeover (ATO), card fraud, and identity theft.
- Utilized data analysis tools to monitor accounts and transactions, detecting suspicious activities and implementing fraud mitigation strategies.
- Prepared accurate fraud reports, ensured regulatory compliance, and reversed unjustified fees on cardholder accounts.
- Monitored and reported suspicious transactions on cardholder accounts, identifying emerging fraud patterns and trends.
- Collaborated with the Quality Control team to identify and reduce errors while ensuring data security and maintaining customer confidentiality.
- Supported team activities, including training new joiners, addressing fraud trends, and compiling performance reports.
- Supported daily Non-Negotiable Tracker (NNT) activities by providing expertise
- Interacted with other site teams to address knowledge gaps and improve overall process efficiency.
Education
Bachelor of Commerce - Commerce And Finance
Acharya Nagarjuna University
Guntur 06.2018 - 05.2020
Skills
- Fraud Detection & Prevention
- Chargeback Resolution
- Pre-Arbitration
- Risk Management
- Ability to Multitask
- Team Engagement
- SME Duties
- MS office, Fraud detection Tools
Certification
Certified in FCRM by American Banker Association
Timeline
Certified in FCRM by American Banker Association
07-2024
Fraud and Claims Representative
Wells Fargo
05.2022 - Current
Bachelor of Commerce - Commerce And Finance
Acharya Nagarjuna University
06.2018 - 05.2020
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