Vamsi Krishna Kala

>IT Service Management
>Incident Management
>Service Level Agreement and Key Performance Index
>First Level Assistance and ticket monitoring

>Documentation and Training
>Active Directory
>Incorporating new systems and upgrading existing users.
>Installation Configuration and troubleshooting.

SAP Administrator:
>Access assignment of non-prod systems
>Password resets to prod and non-prod systems.
>GRC submissions and status tracking.

>Subject Matter Expert

>Customer Experience

>SAP End S\4 Modules End user

>Salesforce

>Documentation

>Managing Critical Customer Queries and Providing Resolution.

>Customer Experience.

>Creating a user friendly environment.

>Work Flow Management.

>First level Assistance.

>Service Level Agreement.