Vamsi Rella

Working in collections carries a strong experience in handling all the due stages. Starting form early to late stage. Presently in Inbound collections handling 7+due stages also. Good negotiation skills and customer centricity.

Job Responsibilities:

• Conduct a proactive follow-up on PLCC customers, ensure cash is collected by due date & identify issues.

• Proper updating of client details and assist the CDM team.

• Monitor spending patterns, customer profile & behavior, usage history, suspicious transactions.

• Assist delinquent account holders in alternate income sources to meet debt obligations.

• Accumulating downtime reports for the Portfolio and identifying the shrinkage.

• Never been rated negative for last 48 months…and awarded for veteran in professionalism.

• Send reports relating to Time on System and Wrap, on a regular basis which in result helped to measure productivity of the team.

• Analyzing Accounts Receivables of Corporate Customers, collecting payments, proposing credit limit updates to Controllers and providing payment plans to customers in case of hardship Job Responsibilities:
• Call on all high dollar balances in 120+ days bucket and on the other hand control the ageing of the entire ledger
• Publishing reports on Problem Coding, this helps in identifying the issue on the account, prepare reports that includes ageing report, un allocated cash report and collection reports
• Taking care of the order releases for the Ledger and reporting to the client for the order to be kept on hold
• Have been working to improve my skills in MS Excel to be better equipped with analyzing and presenting data and doing automation.
• Awarded on account of consistent superior performance and received multiple awards including “Striker at Dell” awarded only to Process Experts issues

• The core responsibility was to identify the discrepancy in agreements, contracts, Invoicing and billing errors. The first phase was to identify the issue and to decide if it’s a payback to the client or a decline.
• Setting up of new engagement, a primary check on external client
• Job Responsibilities:
• Customer profile analysis, project valuation, risk management, exit strategy & due diligence. Preparation of time of motion study report, and Quality check on the cases and claims.
• Mentor new hires and assigning them daily task
• Reconciling accounts where the customer claims issues regarding short paid payments, researching where exactly is the issue with internal departments and getting that fixed (Dispute Resolution).
• Part of new transition team -Contra Cogs in its initial stages, participated in calls with stake holders and understood their expectation during the initial stages.
• Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.

• Maximized team knowledge and productivity by effectively
• Primarily responsible for controlling the invoice ageing. And, to have a regular contact with the engagement team in discussing the target setting for the firm on a monthly basis. Preparation of Benchmarking report for the team and service line wise, as this helps to evaluate individual wise performance and service line level analysis.
• Promoted as Senior Analyst within a span of 18 months and has been given the responsibility to monitor and mentor a team of 10 members.
• Adept in assuring data and call quality and ensuring top quality customer experience building relationships and generating goodwill
• Managing a critical portfolio of $50M-$60M and ensuring that the ageing of invoices is under control.
• Reminder Letter are initiated for all the business units, it includes a final check on merged bills and internal clients.
• Transitioned SAP 4 Hana- Actively participated in testing of account statements, dunning letters and invoice copies.
• Preparing Investment days data (DSO) and presenting the same to leadership team on a monthly basis.
• Handling a team of ten individuals and in charge of managing staffing, regular task allocation, task completion, reporting, client communication and co-ordination. Regular contact with stake holders and developing process improvement plans
• Awarded with Applause for handling critical Business Unit and achieving the highest ever collecting record of $25M.
• Sport Award – for working on a low performing region and ensured that it has achieved its targets month on month.
• Monitoring and directing employees in application of best practices and regulatory protocols.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.

• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
• Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
• Facilitated cross-departmental collaboration, breaking down silos and encouraging information sharing to drive positive business outcomes.
• Mentored junior analysts, fostering professional development while enhancing overall team performance.
• Conducted workplace compliance training to reduce liability risks and operate effectively.

• A pro-active and result oriented professional with 14 years of rich experience in P2P,OTC process and people management.
• Presently working with a reputed big 4 Audit Firm- Deloitte as Assistant Manager Finance.
• Hands on experience in managing complex work streams, expert knowledge on process excellence, effective communicator and able people developer.
• Expertise in analyzing existing procedures and systems, preparing business continuity plans, designing internal control system and facilitate effective decision making
• Has good experience in handling teams weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Facilitated clear communication between employees and upper management through regular meetings and updates.

• Increased productivity by developing comprehensive project timelines and monitoring progress closely.
• Served as a liaison between the Sheriff''s Office and other law enforcement agencies, working collaboratively on joint operations and intelligence-sharing initiatives.
• Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
• Developed strong relationships with community leaders, promoting open communication and cooperation between law enforcement agencies and local organizations.
• Improved response times by analyzing patrol routes and adjusting staffing levels accordingly.
• Participated in ongoing professional development opportunities, staying current on industry best practices and emerging trends in law enforcement.
• Provided thorough training to junior deputies, fostering professional growth and skill development.