Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vaishnavi Burgula

Hyderabad

Summary

Seeking a career in a progressive organization to secure a challenging position where I can leverage my cross-functional experience in operations, risk management, and stakeholder engagement. Known for driving process improvements, leading high-performing team, and delivering strategic outcomes through strong analytical, communication, and leadership skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Analyst

Deloitte Support Services India Pvt Limited
04.2021 - 07.2025
  • Supported GFS CTC-FO UK Collections team, followed by involvement in the GFS CTC-FO IE Collections pilot project.
  • Consistently liaised with assigned clients via phone and email to drive collections efforts and ensure prompt resolution of outstanding payment queries.
  • Efficiently managed daily accounts receivable queries from internal and external clients, ensuring prompt and professional resolution in line with service standards.
  • Effectively responded to client and engagement team inquiries through both written and verbal communication, ensuring clarity and timely resolution.
  • Communicated with clients to resolve payment issues, negotiate payment plans, and deliver high-quality customer service.
  • Investigated and resolved payment discrepancies to maintain accurate account records.
  • Monitored customer accounts for non-payments, delays, and irregularities, ensuring proactive follow-up.
  • Collaborated with engagement teams and clients to address queries related to purchase orders, billing, cash application, and other finance-related matters.
  • Maintained strong adherence to turnaround times for responding to both email and telephone inquiries.
  • Maintained comprehensive records of all client interactions and transactions using SAP, ensuring accuracy, data integrity, and strict confidentiality.
  • Schedule and send monthly account statements, dunning notifications and chaser letters to customers.
  • Chased and collaborated with Securitization and Group clients for timely payments.
  • Ensured the most recent information on restructuring clients and obtained status on their payment.
  • Managed both aged debtor and regular account portfolios to ensure timely follow-up and resolution.
  • Executed collection strategies to drive timely recovery of outstanding debts and consistently meet monthly and quarterly collection goals.
  • Actively participated in testing phases and collaborated with cross-functional teams to ensure product readiness before go-live.
  • Conducted process training sessions and provided buddy support to onboard and mentor new employees.
  • Provided ongoing support to team members by addressing process related queries and conducted process refreshers.
  • Assigned daily tasks to the team, shared status updates during start and end-of-day, and proactively planned backups during team member PTO to ensure workflow continuity.
  • Automated daily performance reporting using Excel VBA, reducing preparation time from 1.5 hours to 30 minutes and cutting team idle time by approximately 65%, resulting in a substantial boost in productivity across an 8-member team.
  • Performed quality audits, documented findings, and provided constructive feedback to individual team members; escalated errors to the reporting manager for corrective action and continuous improvement.
  • Prepared and published weekly debtor reports for the respective service line.
  • Played a key role in conducting risk assessments for the EMEA region to identify and mitigate potential compliance and financial risks.
  • Published debtor reports to stakeholders and leadership, and conducted monthly review calls to present task status and milestones. Gathered feedback and facilitated brainstorming sessions to revise outdated or delayed plans.
  • Planned and conducted team engagement activities, including virtual and in-person Impact Day events.

Associate

Kelly Services India Pvt Ltd
07.2020 - 04.2021
  • Deputed at Deloitte Support Services India Private LTD from 3rd July 2020 to 2nd April 2021.

Claims Associate

Optum Global Solutions (India) Private Limited
10.2018 - 03.2020
  • Processed Medicare claims as part of the Claims Adjustments Team, ensuring accuracy and policy compliance.
  • Handled multiple work baskets while maintaining quality standards and turnaround times.
  • Demonstrated flexibility by completing tasks on time and supporting overtime when required.
  • Trained two newly onboarded teams, primarily composed of first-time employees, and conducted regular refreshers to ensure alignment with process updates; collaborated with management by sharing performance insights and escalating concerns when necessary.
  • Attended daily onshore meetings to gather process updates and effectively communicated key insights to the team during huddles.
  • Provided ongoing support and clarified queries to promote team accuracy.
  • Conducted internal audits to verify adherence to guidelines and accuracy in claims processing.
  • Organized team-building activities and coordinated team outings to enhance engagement.

Education

B.Com (Computers) -

Sri Saraswathi Degree College
Vikarabad
01-2018

Intermediate (BIE) : MEC -

Sri Medha Junior College
Hyderabad
01-2015

X (SSC) -

St. Judes High School
Vikarabad
01-2013

Skills

    Technical & Business Skills - Microsoft Excel, Excel VBA, PowerPoint, Finance, Budget Management, Risk Management, Supply Chain and Logistics, Strategy and Operations, Project Management, Agile, Scrum & Kanban

    People & Process Management - Onboarding, People Management, Leadership and Management, Teamwork, Collaboration, Influencing

    Soft Skills & Core Competencies - Communication Skills, Business Communication, Adaptability, Emotional Intelligence, Decision Making, Time Management, Multitasking, Attention to Details, Organizational Skills, Ability to Work Under Pressure

    Analytical & Problem Solving - Analytical Thinking, Problem Solving, Planning, Self-Learning & Research

Certification

  • Google Project Management professional certificate from Coursera.
  • Advanced Lean Six Sigma Yellow Belt Certification from Sparen & Gewinn Consulting.


Timeline

Analyst

Deloitte Support Services India Pvt Limited
04.2021 - 07.2025

Associate

Kelly Services India Pvt Ltd
07.2020 - 04.2021

Claims Associate

Optum Global Solutions (India) Private Limited
10.2018 - 03.2020

B.Com (Computers) -

Sri Saraswathi Degree College

Intermediate (BIE) : MEC -

Sri Medha Junior College

X (SSC) -

St. Judes High School

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Vaishnavi Burgula