VAISHALI THAKER

• In Training

• Generated LC numbers within SAP, ensuring compliance with international trade regulations and standards.
• Updated MIS data to deliver insights for decision-making and maintain accurate export records.
• Handled LC document inquiries with banks, ensuring timely follow-ups for payments and shipping issues.
• Prepared and verified export LC documents meticulously to meet accuracy and compliance standards.
• Executed precise data entry of export bank receipts into SAP, ensuring up-to-date financial records.
• Organized and maintained export documentation, ensuring accessibility and audit compliance.
• Managed export-related charges to enhance cost efficiency and transparency in financial transactions.
• Provided daily and weekly receivable reports to treasury team for improved financial oversight.

• Prepared weekly and monthly reports, conducting counseling sessions for associates, and sharing regular feedback.
• Assessed process requirements to ensure compliance and effectiveness.
• Recorded and analyzed statistical data to support senior leadership in quality improvement efforts.
• Managed multiple new or existing organizational process improvement initiatives based on company strategic plans.
• Provided guidance to team members on root cause analysis techniques.
• Generated and published reports detailing results of process, product and department audits and inspections, describing corrective actions required.
• Kept records of quality reports and statistical reviews.
• Developed and implemented quality policies, procedures, standards and systems for the team.
• Developed and implemented quality control processes to improve product reliability.

Conducted calibration sessions with team leaders, managers, and clients to achieve quality targets.

• Identified training needs for associates, collaborating with training team for development initiatives.
• Initiated and organized process improvement initiatives to enhance operational efficiency.
• Ensured strict adherence to core standards defined within processes.
• Analyzed data and shared insights based on call audits to drive performance improvements.
• Recorded and analyzed statistical data to monitor trends and outcomes.
• Clarified process-related queries for associates as needed to facilitate understanding.
• Customized customer experiences to foster brand loyalty, resulting in high satisfaction levels.

• Conducted daily calls to provide constructive feedback aligned with quality standards.
• Coordinated with team leaders regarding associate performance metrics.
• Identified associate training needs and communicated suggestions to training team.
• Initiated and organized process improvement ideas to enhance operational efficiency.
• Prepared presentations for weekly and monthly reviews, including counseling sessions for underperforming associates.
• Facilitated quality sessions for new training batches to ensure compliance with standards.
• Delivered one-on-one feedback during training and certification processes.
• Assisted trainers with mock calls and NHIP certifications while conducting audits as assigned.

• Conducted daily calls to provide constructive feedback aligned with quality parameters.
• Identified training needs of associates and communicated recommendations to training team.
• Initiated and organized process improvement initiatives to enhance operational efficiency.
• Analyzed data and shared observations with team for informed decision-making.
• Prepared presentations for weekly and monthly reviews, facilitating discussions on performance.
• Conducted counseling sessions for underperforming associates to address performance issues.
• Developed action plans for poor performance, including root cause analysis and corrective measures.
• Facilitated certification processes for trainees to ensure skill competency.

• Company Overview: Payroll of Serco Private Limited, Hyderabad
• Payroll of Serco Private Limited, Hyderabad