Vadlamani Krishna Vamsi Praneeth
Application support engineer
Hyderabad
Summary
Strategic Application Support Engineer with 2 years and 4 months troubleshooting and resolving application issues and performance deficiencies. Skillful at supporting wide-ranging spectrum of desktop and mobile applications. Keen to educate customers on proper app usage and correct problematic behaviors in assigned software titles.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Engineer
G R Infra projects limited
Jr.Engineer
SVS Mookambika constructions private limited
Executive-Application support engineer
Softenger India Pvt Ltd
02.2022 - 12.2023
- Supported application having 150+ clients, troubleshooting real user issues related to access.
- Managing IAM for users across all clients.
- Strengthened client relationships through effective communication and prompt resolution of concerns
Senior Associate
Kyndryl Solutions Pvt Limited
12.2023 - Current
- Application support for production having 120+ contracts.
- Handling day to day user issues ,assisting user's and resolving them.
Education
B.Tech (Civil) - Civil Engineering
JNTU Kakinada
Kakinada 06.2014 - 04.2018
Intermediate - undefined
SPVN Junior college
SSC - undefined
SPVN high school
Skills
SQL
AWS
AD administration
Service Now
ITIL
Datadog
Certification
Aws certified Solutions architect Associate, JJ3ZXH0JGNE1Q03S
Roles And Responsibilities
- Having strong troubleshooting skills using tools like Datadog, and AWS CloudWatch.
- Strong SQL knowledge for tasks: Retrieve, insert, update, and delete data in RDS.
- Currently in a team for supporting an application with 150+ clients serving all over the globe.
- Well-versed with access administration, and backend application support by addressing real user issues in application.
- Handling Day to day tasks in form of tickets via SNOW i.e., working with Requests, Incidents, Changes as per the client requirement.
Technical Profile
- SQL- scripting to update, retrieve, delete the data in tables, creating rows in tables, creating databases.
- AWS services: EC2, ELB, S3, SNS, Cloud watch, EBS, Snapshots, AMI creation, Data Migration, ASG, Hosting Website inside AWS cloud, Cloud front.
Personal Information
- Date of Birth: 08/15/97
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Awards
Awarded with performance excellence spot award in December 2022 in current company.
Timeline
Senior Associate
Kyndryl Solutions Pvt Limited
12.2023 - Current
Executive-Application support engineer
Softenger India Pvt Ltd
02.2022 - 12.2023
B.Tech (Civil) - Civil Engineering
JNTU Kakinada
06.2014 - 04.2018
Engineer
G R Infra projects limited
Jr.Engineer
SVS Mookambika constructions private limited
Intermediate - undefined
SPVN Junior college
SSC - undefined
SPVN high school
Aws certified Solutions architect Associate, JJ3ZXH0JGNE1Q03S
Certificate for Volunteering at "Make a difference" NGO as an academic support volunteer, two years
ITIL 4 foundation certified
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