Uzma Siddiqui
Hyderabad
Summary
Adept at driving team success and operational efficiency, my tenure at TCS honed my expertise in release management and team leadership. Leveraging skills in strategic planning and complex problem-solving, I enhanced product launches and fostered professional growth, significantly improving team productivity and stakeholder satisfaction. My approach combines analytical thinking with effective communication, ensuring seamless project execution and continuous improvement. Detail-oriented Release Manager focused on providing defect-free products to clients. Working closely with development, QA and business teams to accomplish goals and exceed customer expectations. Effective at building and deepening productive relationships with all product stakeholders. Skilled at guiding operations, supporting deployments and implementing quality control standards. Analytical problem-solver with excellent judgment and a detail-oriented nature. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Tower Lead-Release Manager
TCS
03.2022 - Current
- Maintained version control systems meticulously, ensuring accurate tracking and easy rollback capabilities when necessary.
- Mentored junior team members in release management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Coordinated scheduled releases and updates.
- Created presentations and infographic for platform release enhancement communications.
- Collected, modeled and analyzed data in order to make proactive adjustments to plans and meet all milestones.
- Collaborated with project developers, quality assurance team members and business analysts.
- Chaired daily project meetings using Agile methodologies and Scrum formats.
- Planned and orchestrated end-to-end processes
- Facilitated post-release debriefs with team members to identify areas of improvement, driving continuous process refinement over time.
- Implemented feedback loops between customers and development teams, incorporating user insights into future releases for improved functionality and user experience.
- Assessed and analyzed customer requirements to develop effective IT project plans.
- Enhanced communication between development and operations teams for smooth releases, minimizing downtime and disruptions.
- Collaborated with cross-functional teams to ensure successful product launches, incorporating valuable feedback from stakeholders.
- Implemented a continuous integration environment, expediting the build and test process while maintaining quality control standards.
Tchnical Support Team Manager
Knowlarity Communication
04.2017 - 03.2022
- Streamlined internal communication channels to improve information sharing between support team members and other departments within the organization.
- Drove continuous improvement efforts in support operations, incorporating lessons learned from past experiences to enhance overall service quality.
- Managed scheduling, workload distribution, and resource allocation to ensure optimal productivity and timely issue resolution.
- Boosted team morale by fostering a positive work environment and providing regular feedback on performance.
- Collaborated with cross-functional teams to address systemic issues impacting customer experience, resulting in improved product quality and reduced support volume.
- Championed the adoption of industry best practices and standards within the support organization, contributing to a culture of excellence among team members.
- Facilitated regular meetings with stakeholders to discuss ongoing projects, provide status updates, and manage expectations regarding deliverables.
- Resolved escalated customer complaints diplomatically, preserving brand reputation and maintaining long-term client relationships.
Data Analysts
Buildkar
08.2015 - 06.2016
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
- Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
- Facilitated cross-departmental data integration, enhancing overall data coherence and utility.
- Supported marketing strategies by providing detailed customer segmentation analysis.
- Developed and maintained data pipelines for seamless flow of information, ensuring timely availability for decision-making.
Senior Technical Analyst
IBM
08.2010 - 02.2013
- Spearheaded efforts to improve collaboration between technical analysts and other departments, fostering a culture of knowledge sharing and mutual support.
- Streamlined technical processes by identifying inefficiencies and implementing improved solutions.
- Aligned technology initiatives with organizational goals to drive growth and competitiveness within the market space.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to set budgets.
- Evaluated vendor proposals to identify the most cost-effective solutions that met both functional requirements and quality standards.
- Collaborated with cross-functional teams to develop innovative technology solutions for business needs.
- Resolved critical issues by conducting root cause analyses, developing corrective action plans, and preventing future occurrences.
- Optimized IT infrastructure by recommending hardware and software upgrades, resulting in increased productivity and cost savings.
- Mentored junior analysts in best practices for data analysis, software development, and project management.
Senior Technical Associate
Wipro
09.2008 - 07.2010
- Delivered high-quality technical presentations to stakeholders for enhanced understanding of complex concepts while promoting a collaborative working environment.
- Supported end-users with technical issues by providing prompt customer service, problem-solving skills, and comprehensive documentation on resolutions.
- Led training sessions on new software features for end-users which resulted in higher adoption rates among clients.
- Improved project outcomes by actively participating in the planning, analysis, design, development, testing, deployment, and maintenance phases of various software applications.
- Participated in strategic planning sessions to align technology roadmaps with business objectives, ensuring maximum return on investment.
- Increased productivity within the team by developing custom scripts for automating repetitive tasks and minimizing human error.
- Collaborated with cross-functional teams to design, develop, and implement technical solutions for improved system functionality.
- Reduced system downtime by proactively monitoring network infrastructure and addressing potential problems before escalation.
- Mentored junior team members on best practices in coding and troubleshooting, fostering professional growth and enhancing overall team performance.
- Optimized code quality and maintainability by conducting thorough code reviews and providing constructive feedback to peers.
- Evaluated system performance metrics by leveraging analytical tools, providing actionable insights for continuous improvement initiatives.
- Managed high levels of call flow and responded to technical support needs.
Sales Agent
Media Travels
02.2008 - 09.2008
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Education
Bachelors of Technology - Electrical And Electronics-EEE
Lords Institute of Engineering And Technology
Hyderabad-India03.2008
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Team Training and Development
- Strategic Planning
- Team Management
- Teamwork and Collaboration
- Problem-Solving
- Employee Coaching and Mentoring
- Customer Relationship Management
- Task Delegation
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Relationship Building
- MS Office
- Good Judgment
- Active Listening
- Interpersonal Relations
- Schedule Management
- Self Motivation
- Shift Scheduling
- Adaptability
- Administration and Reporting
- Team building
- Analytical Thinking
Languages
Urdu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Tower Lead-Release Manager
TCS
03.2022 - Current
Tchnical Support Team Manager
Knowlarity Communication
04.2017 - 03.2022
Data Analysts
Buildkar
08.2015 - 06.2016
Senior Technical Analyst
IBM
08.2010 - 02.2013
Senior Technical Associate
Wipro
09.2008 - 07.2010
Sales Agent
Media Travels
02.2008 - 09.2008
Bachelors of Technology - Electrical And Electronics-EEE
Lords Institute of Engineering And Technology
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