WINHMS
Upender Doppalapudi
Facilities Manager
Hyderabad
Summary
Operations Manager with a practical focus on property compliance, guest satisfaction, and timely service recovery in hospitality settings. Coordinates daily service delivery with operations teams, using clear communication and steady follow-up to keep standards consistent across facilities. Supports smooth experiences through attention to service quality and quick resolution of issues that affect day-to-day performance.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Facilities Manager
Vamsiram Jyothi Cosmos
Hyderabad
08.2023 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Handled staff training initiatives aimed at up skilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Developed and maintained relationships with external vendors and suppliers.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
Multi-Unit Operation Manager
Istay Hotels
Hyderabad
08.2021 - 07.2023
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
- Spearheaded initiatives that improved overall communication between different departments within the hotel property.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Facilitated regular meetings with unit managers for performance reviews, sharing best practices, and addressing any operational challenges.
Duty Manager
At Home Hospitality Services
Hyderabad
04.2019 - 06.2021
- Established long-term relationships with key industry influencers for increased brand exposure.
- Streamlined internal processes to enhance efficiency and productivity within the sales team.
- Optimized sales funnel processes, resulting in shorter lead conversion timescales.
- Consistently exceeded sales targets, contributing significantly to overall company revenue growth year on year.
Property Manager
Hill View Hotels
Hyderabad
08.2017 - 03.2019
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
Front Office Assistant
Pragati Resorts
Hyderabad
09.2016 - 07.2017
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Responded to inquiries from callers seeking information.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Education
Bachelor of Hotel Management And Catering Technolo -
07.2014 - 02.2017
Intermediete - Science
06.2012 - 02.2014
Skills
Operations management
Employee supervision
Financial reporting
Vendor management
Performance management
Standard operating procedures
Contract negotiation
Property management systems
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 120 staff members.
Software
IDS
Opera
My Gate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Facilities Manager - Vamsiram Jyothi Cosmos
08.2023 - Current
Multi-Unit Operation Manager - Istay Hotels
08.2021 - 07.2023
Duty Manager - At Home Hospitality Services
04.2019 - 06.2021
Property Manager - Hill View Hotels
08.2017 - 03.2019
Front Office Assistant - Pragati Resorts
09.2016 - 07.2017
Sun International Institute For Tourism And Hotel - Bachelor of Hotel Management And Catering Technolo,
07.2014 - 02.2017
Sri Chaitanya Jr College - Intermediete, Science
06.2012 - 02.2014
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Kannada
Upper intermediate (B2)