Umesh Kumar Gudem
Quality Assurance Manager
Hyderabad
Summary
Dynamic Quality Manager with a proven track record at Cognizant, enhancing customer satisfaction through effective compliance and audit strategies. Skilled in data privacy support and cohesive team building, I drive process improvements and foster a culture of excellence, ensuring alignment with stakeholder expectations and elevating operational efficiency.
Overview
5
5
years of professional experience
Work History
Quality Manager
Cognizant
10.2022 - Current
- Served as a Project Manager for 3.5 years, primarily handling the responsibilities of defining project goals, objectives, and driving timely delivery.
- Allocating resources, managing budgets, and tracking expenses/finances.
- Forecast the revenue and investment, prepare billing advice, and ensure timely invoice submissions.
- Drive a team of 100+ associates to achieve process SLAs, metrics, utilization, and quality within established process guidelines.
- Optimize resource utilization through cross-training initiatives and buffer management.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Developed and deployed production control plans and created work instructions and procedures.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
- Led incident response efforts following data breaches, minimizing reputational damage through swift action and appropriate communication.
- Managed day-to-day operation of compliance program.
- Reduced privacy risks for the organization by conducting comprehensive audits of existing policies and procedures.
Deputy Manager
Kfintech
07.2021 - 10.2022
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Validated system functionality against business requirements, confirming alignment with stakeholder expectations before release deployment.
- Developed comprehensive test plans and strategies, ensuring thorough coverage of all product functionalities.
- Conducted root cause analysis on test failures, providing valuable insights for future improvements in software development practices.
- Facilitated successful handovers between development, QA, and support teams through clear documentation of issues discovered during UAT sessions.
- Established key performance indicators for measuring success in UAT testing efforts, driving continuous improvement.
Education
MBA - Finance And Marketing
R G Kedia College of Commerce
Hyderabad 04.2001 -
B Sc Computer Science - M S Cs
G Pullareddy Degree College
Hyderabad 04.2001 -
Skills
Data Privacy Support
Project Management
Business Analysis
Compliance and Audit
UAT Testing
Customer Support
Cohesive Team Building
Timeline
Quality Manager
Cognizant
10.2022 - Current
Deputy Manager
Kfintech
07.2021 - 10.2022
MBA - Finance And Marketing
R G Kedia College of Commerce
04.2001 -
B Sc Computer Science - M S Cs
G Pullareddy Degree College
04.2001 -