Experienced and passionate business analyst with over eight years of expertise in evaluating and improving business systems for renowned organizations. Demonstrates a proven track record of effectively researching, analyzing, and designing business processes and procedures, as well as implementing successful business solutions. Results-oriented professional equipped with strong analytical skills, strategic planning abilities, and leadership qualities. Recognized for the ability to build and maintain robust relationships with business partners to maximize opportunities.
Salesforce administration
Technical Expertise:
· Business Modeling Tools: UML, MS Visio
· Methodologies/Frameworks: Agile/Scrum & Waterfall
· Requirements Management: MS Office tools (Excel, PPT & Word)
· Project Management Tool: JIRA
· Documentation: Confluence
Salesforce Certified Administrator & Developer– Salesforce.