Ujjal Kumar Chowdhury
Hyderabad
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
7
7
years of professional experience
Work History
Senior Fraud Officer
HSBC Bank
07.2023 - Current
- Investigated suspicious transactions, resulting in the timely identification and prevention of financial crimes.
- Handled complex fraud investigations, gathering critical evidence for successful case resolution and prosecution of offenders.
- Assisted in the development of anti-fraud policies and procedures, ensuring full compliance with regulatory requirements and industry best practices.
- Conducted thorough due diligence checks on new clients, minimizing potential risks associated with fraudulent activities.
- Evaluated the effectiveness of existing anti-fraud measures and recommended enhancements where necessary to continuously improve organizational resilience against financial crime.
- Determined existing fraud trends by analyzing accounts and transaction patterns. Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Tracked chargeback activity to identify best practices for determining fraud. Input information regarding fraud investigations into detailed reports for submission to clients.
- Minimal supervision and consistent coaching and development from immediate supervisor. Adherence to policy and procedures with expectation of appropriate judgment and discretion being exercised.
- Contribute to fraud loss mitigation through effective review and resolution of targeted detection efforts Continuous improvement in OOE and performance against Global Operating Metrics.
- Review the FC-UARs received, complete the investigation for them and provide a detailed report for further reporting.
- Consult victims of identity theft on recommended actions to take to clear their credit and protect against future fraud. Assist management in providing support to the department such as training, question resolution, and escalated case handling.
- Timely escalation of Fraud Trends, issues, etc. to Management and Fraud Risk. Capacity to be self-reliant and opportunity to demonstrate initiative.
- Performed risk assessments to determine level of fraud risk and prioritize investigations. Tracked fraud cases and monitored trends to develop strategies for prevention.
- Promoted a proactive approach to fraud prevention by conducting regular audits and reviews of existing controls and systems.
- Monitored account activity patterns for early detection of anomalies or irregularities indicative of fraudulent behavior.
Process Developer
Genpact India Pvt Ltd
07.2021 - 07.2023
- Handle queries related to online payment process, fraud & disputed transactions for international customers.
- Conduct product and process calibrations with agents and stakeholders .
- Assist training team in update dissemination and remedial curriculums.
- Handle escalation for immediate resolution.
- Support in creation of detailed report, insight and trackers to value potential
- Evaluated potential risks associated with proposed changes to existing processes, proposing mitigation strategies when necessary.
Senior Customer Service Representative
Concentrix India Pvt Ltd
11.2019 - 07.2021
- Worked on international banking process.
- My Profile was in customer service for handling the queries related to bank account maintenance, account dispute, enabling standing instruction, Card disputes, online transactions etc..
- Understood the customer issues and explained the best resolution to the customers.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Process Executive
Cognizant Technological, Solutions Pvt. Ltd
07.2017 - 09.2018
- Worked from End to end on US mortgage Project
- Worked in Indexing, and foreclosure of the US MORTGAGE.
- Delivered services to customer locations within specific timeframes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
MBA -
Institute of Technology & Science
GhaziabadBachelor of Arts -
The University of Burdwan
Bardhaman, IndiaSkills
- Fraud prevention
- Fraud Mitigation
- Risk & Compliance
- Regulatory knowledge
- Transaction monitoring
- Wholesale Client A/C Servicing
- AML Compliance
- Activity monitoring
- Financial crimes
- Escalation Support
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Received Rewards and Recognitions for completion of tasks with accuracy.
.
Languages
English
Bilingual or Proficient (C2)
Timeline
Senior Fraud Officer
HSBC Bank
07.2023 - Current
Process Developer
Genpact India Pvt Ltd
07.2021 - 07.2023
Senior Customer Service Representative
Concentrix India Pvt Ltd
11.2019 - 07.2021
Process Executive
Cognizant Technological, Solutions Pvt. Ltd
07.2017 - 09.2018
MBA -
Institute of Technology & Science
Bachelor of Arts -
The University of Burdwan
Similar Profiles
LAVNISH SIBURUTHLAVNISH SIBURUTH
Financial Crime Officer at HSBC BankFinancial Crime Officer at HSBC Bank
Sruthi SathindaranSruthi Sathindaran
Sr Manager at HSBC BankSr Manager at HSBC Bank
Vaughn CamposVaughn Campos
Director, ICG Hedge Fund Coverage at HSBC BankDirector, ICG Hedge Fund Coverage at HSBC Bank