Uday Maruti Vibhuti
Hyderabad
Summary
An independent, confident, and self- motivated graduate with proven and tested management skills with approximately Seven years of experience. .Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. I have been instrumental in providing effective solutions that produce immediate impact and contribute to the establishment’s long- term success.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Associate, Operational Lead, Multimedia Engineer
Goldman Sachs (India) Private Limited
05.2017 - Current
- As a Multimedia tech, key roles included SME for Polycom, Cisco, Zoom and Logitech and producing events which included firm’s Quarterly updates, Large townhall E.g., Talks@GS, Corporate events with the business stake holders which involves management level delegates remotely and Onsite.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Wrote, reviewed and edited technical document in accordance with template requirements for the process of the team.
- Optimized processes by implementing innovative solutions and streamlining workflow.
- Reviewed technical drawings developed by CAD technicians and drafters for the project.
- Developed cost estimates and project specifications for proposals.
- Participated in formal internal design reviews of proposed products and components.
- Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
- Facilitated knowledge sharing sessions on latest engineering trends, fostering culture of continuous learning among team members.
- Streamlined project delivery processes, implementing agile methodologies that improved team collaboration and efficiency.
- Initiated and led sustainability task force, integrating eco-friendly practices into engineering projects and reducing environmental impact.
- Improved client satisfaction with detailed progress reports and proactive communication during project execution phases.
- Enhanced product reliability by leading team in meticulous design and testing of new engineering hardwares.
- Enhanced team performance by implementing structured onboarding program for new engineers, reducing ramp-up time.
- Working as Onsite producer producing the Events for business with clients and management directly, and execution of the event as per the requirements of the user
- Conducting interview, Mentoring and performance review of the agent wise quarterly and monthly
- Conducted rigorous quality control checks, ensuring all engineering projects met internal and external quality standards.
Sr. Associate, Customer care agent, B2B business care agent
Dell Technologies
11.2015 - 04.2017
- Customer service-based profile, to enhance the customer experience by making sure the deliveries of the unit large, small or a single unit delivered, serviced, and making sure the customer is happy with the product
- Assisted G500 with all client concerns, including replacements, refunds, returns, and service warranties
- Enhancing the user experience by involving the right team to advise the right product as per the requirement of the user or business
- Effectively supervised day-to-day front-end operations of a busy customer service department
- Monitor the queues to verify calls on hold meet the less than 2-minute standard
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex request of customers within deadlines.
- Adhered to schedule and drove improvements from 60% to 85%
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on consignment by getting on call with sales team and account manager
- Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them
- Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Broze Award for best customer support Agent for APJ region
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
- On spot and Multiple recognition for the best Customer service metrics
- Multiple Employee of the quarter
- Best Team for execution of the Asia corporate events.
Education
Mechanical engineering -
Rajiv Gandhi College of Engineering
01.2011 - 01.2015
Skills
- Time Management
- Analytical Skills
- Problem Solving
- Customer Service
- Flexibility
- Leadership
- Quality Assurance
- Vendor Management
- Zoom
- Event Production
- Quality control
- Root-cause analysis
- Project management
- System troubleshooting
- Critical thinking
- Engineering documentation
Accomplishments
- Bronze Award for best customer support Agent for APJ region.
- On spot and Multiple recognition for the best Customer service metrics.
- Multiple Employee of the quarter.
- Best Team for execution of the Asia corporate events.
Characteristics
- Budget, Product and Time Management
- Analytical, Problem solving and listening
- Friendly, courteous, Flexible, and service oriented
- Poised under pressure
- Leadership, Staff Training & Coaching
- Recruiting and Hiring Talent
- Quality Assurance and User Experience
- Solid written and verbal communicator
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Associate, Operational Lead, Multimedia Engineer
Goldman Sachs (India) Private Limited
05.2017 - Current
Sr. Associate, Customer care agent, B2B business care agent
Dell Technologies
11.2015 - 04.2017
Mechanical engineering -
Rajiv Gandhi College of Engineering
01.2011 - 01.2015
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