Tushar Nelson
Nizamabad
Summary
"Results-driven professional in relationship management and sales development. Bringing valuable experience gained as a Relationship Manager at American Express, where "I" excelled in nurturing and expanding client relationships within the financial services industry. At Metric Tree Labs, "I" honed "my" sales skills as a Sales Development Representative, consistently exceeding targets by identifying and engaging new business opportunities. Adept at building and maintaining client relationships, "I" blend strategic thinking with a proactive approach to drive revenue growth and client satisfaction. Seeking to leverage this background to deliver tangible value and exceed goals in a dynamic professional environment."
Overview
3
3
years of professional experience
4
4
Languages
Work History
Relationship Manager
American Express
05.2023 - 06.2024
- Maintain merchants' relationships to ensure continuous growth and sales targets are achieved.
- Work in close collaboration with "the" SME/Corporate Relationship Managers for referrals and securing appointments.
- Maximized "the" volume more than target.
- Generate, maintain and increase business opportunities with existing merchants.
- Develop and implement "a" business plan to grow "the" business.
- Effectively find and qualify prospects and build "a" continued and robust pipeline to improve coverage gaps.
- Facilitate "the" onboarding process, which includes paperwork, setup, and integration of payment processing equipment.
- Monitor and analyze transaction data to identify any issues or opportunities for improvement. Provide regular reports to management and merchants.
- Being available to address any issues or concerns raised by merchants and help them resolve payment-related problems promptly.
- Used to visit 20 New Merchants per day on daily basis and used to make 10 follow up of "the" previous merchants.
- Have achieved my annual target by 10%.
- Used to do market mapping in order to make sure that merchants accepts "the" payments.
Sales Development Representative
Metric Tree Labs Pvt LTD
Kochi
12.2021 - 05.2023
- Present, promote, and sell products/services using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop and maintain positive business and customer relationships
- Reach out to customer leads through cold calling
- Expedite "the" resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Continuously improve through feedback.
- Managed over 50 customer cold calls per day.
- Achieved and exceeded monthly and annual sales targets
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information
Education
Master of Business Administration - Marketing and Sales
Loyola Academy, UG & PG College
Hyderabad, TG2021
Bachelor of Technology - Mechanical Engineering
Kshatriya College Of Engineering
Nizamabad, India06.2019
Skills
- Communication
- Product presentations
- Cold calling
- Pipedrive CRM
- Sales strategies
- Business Development
- Lead Generation
- Market Research
- Relationship building and management
- Business development
- Salesforce CRM
- Customer Relations
- Customer Relationship Management Software (CRM)
- Outside Sales
Accomplishments
- 'Recognized with 'Metric Tree Labs Budding star' award 2022-2023
Languages
English
Proficient
C2
Hindi
Proficient
C2
Malayalam
Proficient
C2
Telugu
Proficient
C2
English
Bilingual or Proficient (C2)
Timeline
Relationship Manager
American Express
05.2023 - 06.2024
Sales Development Representative
Metric Tree Labs Pvt LTD
12.2021 - 05.2023
Master of Business Administration - Marketing and Sales
Loyola Academy, UG & PG College
Bachelor of Technology - Mechanical Engineering
Kshatriya College Of Engineering
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