Trishari Das

Client: Synchrony Financial

Client: Pinterest

• Developed comprehensive project plans, ensuring timely completion of tasks and delivering client satisfaction.
• Exceeded client expectations consistently by delivering exceptional results through strong leadership, efficient processes, and clear communication.
• Collaborated with other department leaders to ensure consistency in approach across all projects within organization.
• Optimized resource allocation across multiple projects simultaneously without compromising quality or timeline adherence.
• Streamlined project management processes for increased team efficiency and improved project outcomes.
• Established clear communication channels among team members, facilitating seamless collaboration throughout project lifecycle.
• Identified plans and resources required to meet project goals and objectives.
• Monitored project performance to identify areas of improvement and make adjustments.
• Delivered successful projects by leading cross-functional teams and effectively managing resources.
• Spearheaded continuous improvement initiatives by gathering feedback from team members post-project completion.
• Enhanced customer satisfaction by prioritizing open communication and providing regular updates on progress and milestones achieved.

• Providing end-to-end programmatic account management along with campaign management services.

• Managing client relationships with multiple Publishers and Advertisers
• Working on reports to get insights about campaigns and make strategies to upsell account
• Building and enhancing client relationships as well as cultivating retention and growth opportunities
• Forecasting budgetary requirements and impact by translating business requirements
• Effectively managing [23] accounts.
• Increased revenue for the company through strategic upselling and cross-selling initiatives
• Developed deep knowledge of customer businesses and relationship to company objectives
• Sold new products and services and developed new accounts to maximize revenue potential
• Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates
• Organized client feedback and introduced streamlined process of replying to and rectifying complaints
• Developed long-lasting client relationships by providing exceptional customer service and support

• Planning and implementing digital strategies for clients
• Presenting and training on social media strategies to clients
• Analyzing effectiveness of digital campaigns
• Recommending, designing, and implementing digital projects to increase their ROI
• Designing, deploying, measuring, and refining lead generation campaigns (PPC, Google Ads, Google Analytics, Youtube marketing).

• Resolving customer complaints on social media issues using company processes and policies and providing active solutions to customers
• Collaborating with cross-functional teams and diverse colleagues to accomplish team objectives and serve customer needs.