Tripti Singhi
Bengaluru
Summary
Dedicated and organized professional with over 2 years of experience fostering a positive learning environment in primary education. Highly skilled in communication, instruction, and time management, seeking to leverage these strengths in a voice/non-voice BPO role. Eager to learn and contribute to a fast-paced and results-oriented environment.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Echo Assistance
09.2024 - 11.2024
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Identified and resolved discrepancies and errors in customer accounts.
- Booked the appointment confirmation for Car inspection at Spinny.
- Recommended, selected and helped customers and obtain the best life insurance product based on customer requests.
Pre-Primary Teacher
Disney Oaks Pre School
07.2022 - 04.2024
- Responsible for teaching all subjects from Nursery standard to UKG standard..
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Education
Bachelor of Arts - English
Sikkim Manipal University
03-2015
Intermediate Certificate -
West Bengal Board
05-2008
Skills
- Complaint resolution
- Account updating
- Scheduling
- Service upselling
- Call escalation
- Customer consulting
- Sales closing
- Customer service
- Client relations
- Microsoft office expertise
Languages
English
Advanced (C1)
Telugu
Intermediate (B1)
Hindi
Advanced (C1)
Bengali
Advanced (C1)
Gujarati
Advanced (C1)
Interests
● Painting, Craft
● Music, Dance & Cooking
Timeline
Customer Service Representative
Echo Assistance
09.2024 - 11.2024
Pre-Primary Teacher
Disney Oaks Pre School
07.2022 - 04.2024
Bachelor of Arts - English
Sikkim Manipal University
Intermediate Certificate -
West Bengal Board
Similar Profiles
Stephanie StilesStephanie Stiles
Sr. Copywriter & Content Strategist at Echo Marketing Agency (frm. Echo Marketing Group)Sr. Copywriter & Content Strategist at Echo Marketing Agency (frm. Echo Marketing Group)
Jason NewtonJason Newton
Senior Carrier Sales OPS Rep at Echo Global LogisticsSenior Carrier Sales OPS Rep at Echo Global Logistics
Anthony NeenanAnthony Neenan
Boilermaker at Echo MaintenanceBoilermaker at Echo Maintenance