Tousif M
Lead Developer
Bangalore
Summary
Proven Lead Developer at Valtech India Pvt Ltd, adept in ITSM process deployment and infrastructure support, with a knack for driving significant improvements in service efficiency. Exhibits exceptional leadership and analytical prowess, ensuring project success within strict deadlines. Skilled in both technical problem-solving and fostering team collaboration, consistently delivers beyond expectations.
Overview
8
8
years of professional experience
Work History
Lead Developer
Valtech India Pvt Ltd
12.2018 - Current
- Experience with development and deployment of ITSM process in a medium to large size environment
- Interact with all levels of IT and business leadership
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Service Desk handles incidents and requests and provides an interface for other ITSM processes. Provides life-cycle management of all service requests and keeps customers informed of progress
- Problem Management resolves the root causes of incidents to minimize the adverse impact of incidents and problems caused by errors in the infrastructure
- Knowledge Management documents processes, procedures, and troubleshooting activities to improve the efficiencies and effectiveness of the Service Desk, Technologists, and Operations
- Computer Operations event management, job scheduling, backup and restore, network monitoring, system monitoring, database monitoring, storage monitoring
- Managed team of 20 L1, L2 and L3 engineers on projects in Sitecore CMS field
Infrastructure Support Analyst
Impelsys
08.2016 - 04.2018
- Application Processing - manages and controls processing of programs and peripheral equipment on mainframe and/or distributed computer systems to ensure highest levels of service and system availability are attained
- Creating, automating, and validating reports to validate supplier performance
- Auditing tickets to ensure process adherence
- Assist with creating presentations that help translate data from reporting into useful visuals
- Responsible for base lining current state of key processes, tool gaps and formulating plan to move us up maturity curve. Key responsibilities include
- Identify improvement opportunities and keep asking right questions to help client find optimal solution
Education
BCA - Computer Science, India
IVUPE
Bengaluru, India 04.2001 -
Skills
Excellent leadership and influencing skills with proven abilities to build trust and commitment
Ability to work within strict deadlines and with wide spectrum of people; Project Leader experience
Technically proficient, exhibiting strong analytical skills, applying a logical approach to problem-solving and troubleshooting
Strong multi-tasking and time management skills, able to deliver to set timeframes and desired outcomes
Articulate, precise and diplomatic with communications, demonstrating strong written and verbal communication skills
Team player with strong analytical and structured problem-solving skills
Timeline
Lead Developer
Valtech India Pvt Ltd
12.2018 - Current
Infrastructure Support Analyst
Impelsys
08.2016 - 04.2018
BCA - Computer Science, India
IVUPE
04.2001 -
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