Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Swapnanjali Thoutam

Hyderabad

Summary

Dynamic sales operations professional with a proven track record at Factset, enhancing client satisfaction through strategic process improvements and exceptional customer service. Skilled in training, I leverage strong analytical abilities to drive operational efficiency and foster collaboration, resulting in significant time savings and improved deliverables.


Overview

3
3
years of professional experience

Work History

Senior Associate, Sales Operations

FactSet
05.2022 - Current
  • Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
  • Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
  • Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
  • Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
  • Developed and implemented strategies to increase customer satisfaction and engagement.

Associate

FactSet
05.2022 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.

Education

MBA -

Chaitanya Degree & PG College
Warangal, India
05-2019

BBA -

Chaitanya Degree & PG College
Warangal, India
05-2017

Skills

  • Training and mentoring
  • Performance monitoring
  • Team leadership
  • Team supervision
  • Finance
  • Financial management
  • Customer service
  • MS office
  • New hire training
  • Customer relationship management (CRM)
  • Order fulfillment
  • Customer interaction
  • Management support
  • Policy implementation
  • Production support
  • Problem-solving
  • Team collaboration
  • Adaptability and flexibility
  • Client relationship management

Languages

English
Advanced (C1)

Timeline

Senior Associate, Sales Operations

FactSet
05.2022 - Current

Associate

FactSet
05.2022 - Current

MBA -

Chaitanya Degree & PG College

BBA -

Chaitanya Degree & PG College

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Swapnanjali Thoutam