Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Thivakaran Akshay

Program and Product Manager
Hyderabad

Summary

Product and Program Manager with 9+ years at Amazon, driving high-impact initiatives across Listings, Seller Fees, and Shipping Tech. Skilled in managing end-to-end product lifecycles, launching scalable tools and automation solutions, and aligning cross-functional stakeholders to deliver results across global marketplaces. Known for combining strategic thinking with hands-on execution, data-driven decisions, and leadership.

Overview

11
11
years of professional experience
2
2
Certifications

Work History

Program Manager (Technical)

Amazon.com
05.2024 - 10.2024
  • Acted as the global owner and controllership for 900+ internal and external scan events across Amazon's Shipping Tech systems enabling real-time shipment visibility from inventory procurement to last-mile delivery.
  • Authored 14+ BRDs and technical design documents to modify existing scan events or implement new ones based on evolving business requirements and customer feedback.
  • Owned data requirements for scan events by designing and implementing accuracy metrics through cross-functional SQL-based analysis; stitched logic across multiple team datasets to assess event quality, define measurement standards, and drive improvements in scan signal integrity.
  • Handled SVP-level escalations related to scan event discrepancies by leading deep dives and root-cause analysis; delivered clear, data-backed artifacts for customer-facing responses, and owned both short-term resolutions and long-term systemic fixes.
  • Developed scalable audit frameworks to monitor scan event accuracy and downstream data usage, enabling proactive discrepancy resolution and improving cross-functional data reliability.
  • Managed the intake roadmap and delivered weekly program and business review artifacts to track adoption, surface risks, and align stakeholders across functions and collaborated with multiple tech and business teams to integrate scan event changes into upstream and downstream systems, ensuring seamless functionality and minimal disruption.

Program Manager

Amazon.com
11.2021 - 05.2024
  • Launched 12+ features across 14 global marketplaces as part of Amazon's listing tools modernization initiative. Ensured parity with legacy systems, led feature prioritization, refined BRDs to align with evolving metadata norms, and partnered with tech teams to triage bugs and ensure smooth rollout across platforms.
  • Designed and operationalized a program workflow impacting 30+ stakeholders; authored 8 technical SOPs, led 6 process improvement initiatives, and conducted 3 root-cause deep dives to streamline execution and enhance cross-team alignment.
  • Supported Amazon's S-team goal by enabling the launch of 1400 Product Types across 20 marketplaces; coordinated with 6+ tech partners to resolve 500+ testing bugs and ensure readiness for scale.
  • Successfully led the migration of Listings Product Types to UMP as part of a multi-year initiative, resulting in improved catalog data quality and driving a 7-day Gross Merchandise Sales (GMS) lift from 31% to 69% (+3800 bps).
  • Managed a 12-member team comprising Program Managers, Team Leads, and Catalog Specialists; fostered individual development through structured feedback and coaching, resulting in 3+ internal promotions and consistent placement in the top 25% for manager satisfaction over 6+ quarters. Oversaw performance management processes and execute full-cycle interventions when required to uphold team standards.
  • Led recruitment efforts across 40+ hiring drives, interviewing 144 candidates for L3 Catalog Specialists and Leads; influenced 35+ hiring decisions, helping scale high-impact teams across the org.
  • Conducted hiring pattern analysis and provided data-backed recommendations to recruiting teams, resulting in improved candidate quality and increasing average hire calls from 1 to 4 per drive.
  • Developed VBA scripts to automate sprint sampling strategy and work allocation, reducing 2 hours of manual effort bi-weekly; also automated operational metrics reporting for a 30+ member team, saving 3 hours weekly. Both tools were later adopted org-wide, standardizing key processes across teams.

Senior Analyst/Fee Auditor

Amazon.com
01.2018 - 11.2021
  • Identified 50+ fee errors impacting Sellers WW accounting for $450MM undercharge and overcharge.
  • Partnered with the Product Science and Tech team to build an automated tool for business strategy and category teams WW to launch and configure nonstandard fees, the tool helped reduce manual configuration error by 75% YoY.
  • Led the end-to-end delivery of a first-of-its-kind ML model for auto-classifying 4B+ ASINs globally to enable accurate fee attribution. Defined labeling guidelines, managed weekly sprints, and aligned impacted pricing, catalog, and ops systems for post-launch integration.
  • Developed SQL-based interim billing solutions to enable global monthly subscription fee charging for Sellers, bridging a critical product gap, while the full-scale billing system was under development.
  • Developed and owned a global report to track Seller fee discounts across marketplaces; audited and published weekly compliance data, and drove issue resolution by partnering with tech teams on both short-term fixes and long-term system solutions.
  • Acted as the single point of contact to deep dive fee errors, author Centers of Excellence (COEs), and lead mitigation efforts focusing on long-term elimination and designing preventive controls where full resolution was not feasible.

Analyst

Amazon.com
07.2016 - 01.2018
  • Owned end-to-end auditing and publishing of pricing intelligence across Amazon's global catalog, ensuring strategic alignment with marketplace goals.
  • Designed and deployed data-led pricing nudges for sellers, improving price accuracy and competitiveness across high-traffic SKUs.
  • Generated insights from global price pattern analysis directly influence pricing strategy and seller operations policy.
  • Partnered with catalog, pricing, and tech teams to drive pricing intelligence that sustained Amazon's competitive edge across categories and regions.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

Co founder

Dezire Decode
09.2013 - 06.2016
  • Founded and scaled a print-on-demand apparel brand from concept to revenue, leading product development, digital marketing, and B2C/B2B sales; sold 15K+ T-shirts and partnered with 20+ B2B clients.

Education

BBA + MBA - Business, Marketing and Management

IIPM
New Delhi, India
01.2016

Intermediate - MPC

Sri Chaitanya College
Hyderabad, India

SSC - SSC

St. Patricks High School
Hyderabad, India
08-2011

Skills

Cross-Functional Execution

Risk Mitigation

Agile Delivery

Program Governance

Product Strategy

User Research

Go-to-Market (GTM)

Data-Driven Decisions

Certification

Product Management, GrowthSchool, 2023-09-01, Completed a 6-month Product Management program with top 5 distinction (out of 64), gaining end-to-end, hands-on experience across all core PM functions - including user research, product strategy, roadmap planning, MVP development, go-to-market execution, adoption, and monetization. Built real-world products such as a carpooling app and an OTT platform for the Bharat market, simulating the full product lifecycle from idea to launch.

Timeline

Program Manager (Technical)

Amazon.com
05.2024 - 10.2024

Program Manager

Amazon.com
11.2021 - 05.2024

Senior Analyst/Fee Auditor

Amazon.com
01.2018 - 11.2021

Analyst

Amazon.com
07.2016 - 01.2018

Co founder

Dezire Decode
09.2013 - 06.2016

BBA + MBA - Business, Marketing and Management

IIPM

Intermediate - MPC

Sri Chaitanya College

SSC - SSC

St. Patricks High School

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