Thallada ASWINI

ServiceNow Developer with over 3 years of hands-on experience in implementing and customizing ITSM and HRSD modules. Seeking to leverage deep expertise in ServiceNow platform development, workflow automation, and integrations to contribute to a dynamic organization’s digital transformation initiatives. Proven ability to streamline service delivery through innovative solutions aligned with ITIL best practices.

• ServiceNow Developer with 3+ years of hands-on experience in ServiceNow Administration and Development. Specialized in ITSM and HRSD modules with expertise in Incident, Problem, Change Management, and Service Catalog. Strong knowledge of workflows, client/server-side scripting, business rules, integrations (REST/SOAP), and automation. Adept in implementing ITIL-aligned solutions and customizing ServiceNow to meet evolving business needs

Modules : ITSM, HRSD, Service Catalog, CMDB, Knowledge Management
ServiceNow Tools : Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes
Integrations : REST, SOAP APIs, LDAP, Email, AD
Scripting : GlideScript, GlideRecord, GlideAjax
Performance Optimization : Performance Analytics, Scheduled Jobs, Events
Data Management : Import Sets, Transform Maps
Security : ACLs, Field/Table-level Security
Processes : SLA, Notification Configuration, Agile Development
Certifications : ServiceNow CSA, Predictive Intelligence (Micro-Certification)