TEJASWINI MANNE

Business Analyst

Wipro | Client: ICICI Bank

09.2022 - Current

Led Multi-Vendor API Integration: Spearheaded the integration of ICICI Bank’s internal travel system with vendors like Thomas Cook and Hummingbird, managing over 40,000 monthly travel transactions, and expanding service accessibility through secure APIs.
Built a Generic API Framework: Designed and deployed a reusable integration framework that reduced vendor onboarding time and development efforts by 90%, accelerating project delivery cycles.
Automated Manual Operations via RPA: Deployed RPA within the Humsafar application to automate GST entry post-travel, eliminating the need for 40 manual entries daily, and boosting operational efficiency.
Enabled AI-Driven Chatbot Services: Integrated key employee services (guest house booking, visitor management, meeting room, flight booking) into an AI-enabled chatbot using secure APIs, enhancing user experience through 24/7 conversational access.
End-to-End Project Ownership: Led project planning, stakeholder engagement, risk mitigation, and compliance adherence for multiple enterprise-level initiatives across domains.
Agile & Scrum Leadership: Facilitated daily Scrum ceremonies, backlog grooming, sprint planning, and cross-functional collaboration to ensure timely, quality deliverables.
Business & Technology Alignment: Acted as a liaison between technical teams and business units, translating requirements into deliverables, and driving alignment for successful implementation.
Data-Driven Decision Making: Used Power BI and Tableau to analyze travel and operational spend, delivering insights that supported data-backed cost optimization strategies.
UAT & Deployment Oversight: Managed end-to-end UAT cycles, created test cases, validated results with business stakeholders, and ensured seamless production deployments.
System Consolidation for Efficiency: Directed the merger of Visitor Management, Workspace Booking, and Meeting Room systems into a unified platform, reducing operational overhead, and improving usability.
Financial Reconciliation Oversight: Conducted monthly credit vs. debit note reconciliations for travel transactions, ensuring financial accuracy and compliance with internal audit standards.
Vendor & RFP Management: Led RFP evaluations, negotiated with top-tier vendors, and finalized cost-effective, technically sound solutions aligned with enterprise goals.

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