Umarani Baindla
Customer Support Executive
Hyderabad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work History
Customer Support Executive
Om Innovations Pvt. Ltd.
07.2023 - Current
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining calm demeanor and providing empathetic support to customers facing challenges or frustration.
Education
Bachelor of Commerce, India - Commerce
KLR Degree College
Shamirpet, India 03.2016 - 06.2019
No Degree - Civics, Economics, And Commerce (CEC)
KLR Junior College
Shamirpet, India 03.2014 - 05.2016
No Degree - Secondary School
ZPHS High School
Hyderabad, India 02.2013 - 04.2014
Skills
Customer Service
Active Listening
Teamwork and Collaboration
Computer Skills
Data Entry
Microsoft Office
Languages
English
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Timeline
Customer Support Executive
Om Innovations Pvt. Ltd.
07.2023 - Current
Bachelor of Commerce, India - Commerce
KLR Degree College
03.2016 - 06.2019
No Degree - Civics, Economics, And Commerce (CEC)
KLR Junior College
03.2014 - 05.2016
No Degree - Secondary School
ZPHS High School
02.2013 - 04.2014