Umarani Baindla
Customer Support Executive
Hyderabad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work History
Customer Support Executive
Om Innovations Pvt. Ltd.
07.2023 - Current
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining calm demeanor and providing empathetic support to customers facing challenges or frustration.
Education
Bachelor of Commerce, India - Commerce
KLR Degree College
Shamirpet, India 03.2016 - 06.2019
No Degree - Civics, Economics, And Commerce (CEC)
KLR Junior College
Shamirpet, India 03.2014 - 05.2016
No Degree - Secondary School
ZPHS High School
Hyderabad, India 02.2013 - 04.2014
Skills
Customer Service
Languages
English
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Timeline
Customer Support Executive
Om Innovations Pvt. Ltd.
07.2023 - Current
Bachelor of Commerce, India - Commerce
KLR Degree College
03.2016 - 06.2019
No Degree - Civics, Economics, And Commerce (CEC)
KLR Junior College
03.2014 - 05.2016
No Degree - Secondary School
ZPHS High School
02.2013 - 04.2014
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