Taran Bemune
Hyderabad
Summary
Accomplished Salesforce Administrator with a proven track record at United Health Group, enhancing system functionalities and improving process efficiency through expert customization and management of Salesforce environments. Skilled in CCNA and adept at fostering team collaboration, significantly contributing to continuous improvement and operational excellence.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Salesforce Administrator
UnitedHealth Group
10.2017 - 10.2019
- Customized Accounts, Contacts, Leads, Campaigns and Cases on Sales Console.
- Mostly Worked on Cases created from backend and pushed to salesforce based on Service Cloud.
- Creating Lightning Pages, Data Tables on Service Console where Representatives can work on cases.
- Customized several Validation Rules, tasks, Workflow, Rules, Triggers, Apex classes to achieve complex business functionality.
- Created Custom Fields, Fields dependencies and various relationships of business object functionality and tabs in Salesforce.com.
- Created and updated page layouts and pick lists among various fields.
- Worked with management and end-users to create and manage workflow rules, data validation, processes and flows.
- Worked with management, create and manage complex workflow rules, data validation, and triggers.
- Created and managed various custom objects, Fields, Formulas, Validation rules, custom Workflow, and approval processes.
- Development using Apex, Triggers, Visual force Pages, Update existing profiles for new application etc.
- Customized page layouts for salesforce.com Standard and Custom Objects.
- Worked on different Triggers before and After Insert, Update and delete.
- Worked on Apex classes for new requirements and created Test classes and Package XML Files for same.
- Worked on Process builder and Workflows on Different object to send emails and update fields.
- Worked in development using Batch Apex, Schedule Apex for updating data in respective object Field and building respective relations with other objects.
System Administrator
Techno Drive Buisness Solutions Inc
09.2016 - 09.2017
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Monitored network health using industry-standard tools, promptly addressing any connectivity or performance issues that arose.
- Supported remote employees by configuring VPN access points and troubleshooting connection problems as needed.
Process Associate
Just Dial
02.2012 - 02.2015
- Developed and Implemented Performance improvement strategies and plans to promote continuous improvement.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Resolved problems, improved operations and provided exceptional service.
- Collaborated with team members to achieve target results.
- Delivered services to customer locations within specific timeframes.
- Identified issues analyzed information and provided solutions to problems.
- Developed production techniques and production processes to meet customer and organizational needs.
Education
Master of Science -
Silicon Valley University
04.2015 - 08.2016
Bachelor of Science -
D.R.K Institue of Science And Technology
08.2007 - 05.2011
Skills
CCNA (Switching and Routing)
Cloud Concepts and Models
Hardware
Server and Troubleshooting Specific Assembling
Disassembling and Troubleshooting of Basic
Timeline
Salesforce Administrator
UnitedHealth Group
10.2017 - 10.2019
System Administrator
Techno Drive Buisness Solutions Inc
09.2016 - 09.2017
Master of Science -
Silicon Valley University
04.2015 - 08.2016
Process Associate
Just Dial
02.2012 - 02.2015
Bachelor of Science -
D.R.K Institue of Science And Technology
08.2007 - 05.2011
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